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Post Reply Xbox 360 app broken
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Posted 3/3/15
So I was watching a show when an update was pushed to the 360 app. I downloaded it immediately since I wanted to get back to my show, but now when I try to launch the app, it just hangs at authenticating. Been sitting here watching is spin for 5 minutes now. I cleared my cache but that didn't help, now I'm going to try just deleting the entire thing and re-downloading it.
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Posted 3/3/15
Well deleting it and re-downloading seems to have worked. Fixed my own problem lol.
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Posted 3/4/15
I have had the same issue but deleting and redownloading has not corrected the error. I am Stuck on "Authenticating" i am stuck watching on my phone now
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60 / M / Earth
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Posted 3/4/15

Naztynate204 wrote:

I have had the same issue but deleting and redownloading has not corrected the error. I am Stuck on "Authenticating" i am stuck watching on my phone now :(


Deactivate and retry? /acct/?action=devices
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Posted 3/4/15

asharka wrote:


Naztynate204 wrote:

I have had the same issue but deleting and redownloading has not corrected the error. I am Stuck on "Authenticating" i am stuck watching on my phone now :(


Deactivate and retry? /acct/?action=devices


Thanks for the advice, i have tried doing that and it still is stuck "Authenticating "
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Posted 3/5/15
I am also experiencing this issue. I have tried the above solutions and nothing has worked. would be nice if someone official would comment and tell us if they are aware of/working on the issue.
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Posted 3/7/15
Also having the same problem. When I try to open mine, it disconnects from xbox live and the entire console freezes. It works fine with hulu and games, so it's definitely a crunchyroll problem. I hope they fix it soon.
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Posted 3/8/15
Same problem here. I will try deleting and re-downloading and see if it helps.
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60 / M / Earth
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Posted 3/8/15
Someone in another thread reported deleting "a bunch" of shows from his queue solved the problem he was experiencing. Do you have a lot in your /home/queue?
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Posted 3/9/15
I've tried deleting shows on my queue through the website and that hasn't helped me, although I did have 6 shows on my queue. But how many shows is too many?
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Posted 3/9/15
Yeah same here this has been going on since monday (03/09/15) and tried the deactivate device thing and that doesn't work also tried the sign out of xbox live while stuck at the "authenticating" and signing back in but that didn't work either. I even unistalled and reinstalled the crunchyroll app but no dice still stuck at that "Authenticating" screen I cant get past that screen! The app works fine on my android phone and tablet just not the xbox360. *o*
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Posted 3/9/15
I can go to the crunchroll website thru the internet explorer on my xbox360 but I cant really do anything but check my account and thats about it cant view any videos (NO FLASHPLAYER) support can't even look at any manga not sure why either? I do know that the internet explorer app for the xbox360 is pretty much useless with no flashplayer support but thats just me. Just have to use my tablet till this gets fixed. @_@
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Posted 3/10/15

Ronin7even wrote:

Yeah same here this has been going on since monday (03/09/15) and tried the deactivate device thing and that doesn't work also tried the sign out of xbox live while stuck at the "authenticating" and signing back in but that didn't work either. I even unistalled and reinstalled the crunchyroll app but no dice still stuck at that "Authenticating" screen I cant get past that screen! The app works fine on my android phone and tablet just not the xbox360. *o*


Have you tried clearing the cache on your console as well?
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Posted 3/10/15
You mean deleting the app?
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Posted 3/10/15
Ok I googled it I'll try it when I get home tonite!
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