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Posted 3/4/15
I'd like to start off by saying I DO have connectivity issues, not for a lack of internet strength but for WiFi range. My room is located very far away from the router in my house so I can't always depend on a 100% flawless connection. That said, there's may be a hiccup every 10 minutes, where my internet will be slow and then speeds right back up. Usually because of activity in the house and such.

I'm considering canceling my Crunchyroll subscription because your player is just not optimal for such conditions, while Netflix, Youtube, and Hulu work wonders. I mainly watch Crunchyroll for One Piece and a few other animes, but Hulu has all of the shows I want with much higher stability. The commercials don't even bother me because at least I don't have to constantly be refreshing the page.

What happens is that when the stream flow of Crunchyroll's videos is interrupted, it won't resume. So if I'm in my room watching OP, and for whatever reason my connection has a hiccup, the loaded content will play out and then pause. Then when I reload the page to restart the stream flow, I've got another 5-10 minutes before I have to reload once again.

Netflix is the best streaming service by far. Youtube and Hulu are pretty much tied, with only some of Hulu's HD ads being annoying.

I'm not raging upset and trying to hold my money ransom (I know one subscription means very little in the grand scheme) but it's just really sad the premier anime streaming service is using such un-user friendly coding. The quality buttons are extremely annoying and outdated, refreshing the entire page to switch is a practice that should have been fazed and forgotten by now.

I really hope you're in the process or at least talks of improving your streaming infrastructure or coding, because I believe this will be my last month with Crunchyroll. I've seen the countless posts from others having the same problem, with seemingly nothing being done. It's a bit too much to ask of me to keep paying for a buggy service with no revealed signs of improving. At least that's my opinion.

Your service is quite splendid in most other areas, Crunchyroll Staff, and I do hope you take this little post into consideration.

Also, I am aware of devices called signal repeaters, and maybe if I do get one things will be better on my end. That is not enough though, because the issue will only be patched on MY end. Your other customers and future customers may continue having this issue as well, and it's far too bold to assume your service (which already requires a paid internet connection) should be left up to your customer to fix at their cost.
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Posted 3/6/15
So no Mod feedback or anything? Alright, shows how much CR staff really cares.
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Posted 3/6/15 , edited 3/6/15

SleepenGuy wrote:

So no Mod feedback or anything? Alright, shows how much CR staff really cares.


You said your laptop is close to the router, but are using WiFi or an Ethernet cable? Have you tried plugging the laptop into the router to see if that improves playback?
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Posted 3/6/15 , edited 3/6/15
That's.. not what I said at all.. please read the post more carefully I guess?

I said my laptop, when in my room, is far from the router.

I also said, I know connections can break and then reestablish multiple times through WiFi. The signal strength can fluctuates in strength and stability. The problem is that Crunchyroll's player is one of the few existing mainstream services who's coding doesn't have a reconnect clause.

Without that function, you're left hanging with a stuck video every time your information feed is interrupted or hindered. Yes, connecting with an Ethernet cable would solve the issue, as long as CR's servers stay stable (tell that to the hundreds of UK users who have premium internet and line connections but still get stuttered videos) then I would be able to watch flawlessly.

That's not the point though. The player is suboptimal at best, and that's being generous. If being brutally honest, CR's video player is utter garbage. What's worse is that it's been like this, with constant attention brought to it by fellow members, for OVER A YEAR.

I didn't realize that little bit of ignorance when I wrote my original post, or else I'd have conveyed how utterly f***ing stupid that is. The big wigs have money to start a manga service that failed within it's quarter run because the quality and speed of the chapters are way behind that of amateur translators and page cleaners. But you can't invest a few months of technical rehash to strengthen the very foundation of your business: Stream quality.
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Posted 3/6/15 , edited 3/6/15

SleepenGuy wrote:

That's.. not what I said at all.. please read the post more carefully I guess?

I said my laptop, when in my room, is far from the router.


Apologies. I must have confused this thread with another user experiencing similar issues.
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Posted 3/6/15
One possible solution is a range extender or get 2 powerline adapters to connect from the router to your room. That will give you a solod connection. 200 mb sets are as cheap as $25 500 about $40. Note those are theoretical speeds and in real life will be lower. Either one should work the range extender extends the wifi signal. usually using a powerline type adapter.
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Posted 3/9/15 , edited 3/9/15
Updating my situation with a solution:
First: I'm sorry for being wrong about what I thought was the issue. In my mind, the only possible issue left was Crunchyroll's server side/programming. And although, there is a way for them to solve this issue, it's not an entirely ignorant oversight.

Now, the solution! This applies only to google chrome, the browser I prefer to use.

Go to: chrome://plugins/
Near the right upmost corner there should be highlighted blue text with a " + " symbol next to it. Click: + Details
Look for the flashplayer section: Adobe Flash Player ect..
Now look for the subsection with a program running: pepflashplayer.dll
Disble that plugin with the button available!

Crunchyroll does NOT support Chrome's native pepper flash player. This fixed the problem for me, hopefully it does others as well. Mods, please spread the word about this with a sticky thread.
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