Post Reply Account Hacked - Still waiting on support
3 cr points
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22 / M
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Posted 3/9/15 , edited 3/9/15
I tried logging into my account a few days ago and it says that it's an incorrect password. When clicking on 'forgot password' and entering in my email address to reset it, a message appears 'There is no user with this email address' but that's the email I've always used and I receive news emails from Crunchyroll regularly there. I've sent an email to customer support but I've heard nothing back.

I've also received an email from Crunchyroll saying I've been upgraded from a Anime membership to an All-Access Premium Membership at 5:20am on the day I lost my account when I wasn't awake. I have a feeling my account may have been hacked or hijacked, please can you help me! I don't want to be charged for All-Access Premium membership and I would like to recover my account since I can't reset my password.

Original Username: Skyenay

Please can a member of the customer support or admin help me.
Der Zoodirektor
23425 cr points
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34 / M / Germany
Online
Posted 3/9/15
I've reverted the email change and reset your password. Please go through the password reset procedure to regain control over your account.
I also reverted the upgrade the intruder did to your membership.

Run a virus scan on your PC to make sure that you don't have a backdoor installed. Also change your password for all sites and services that use the same email/password combination you used on our site - your account was compromised because you used the same credentials on at least one more site which had its password data dumped.
12290 cr points
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22 / M / England
Offline
Posted 3/9/15
Thank you greatly!
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