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Post Reply Getting terrible video streaming performance on 120+ mbps internet
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26 / M / California
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Posted 3/14/15 , edited 3/16/15
I can't stream any resolution anime without freezing every few seconds and my internet is above average by a fair bit. As shown in my speedtest result, internet speed is no issue. Seeing as I've tried on Chrome, Maxthon, and even Explorer, I have reason to come to you guys for help. One thing to note is it does work on my phones and tablet. What can I do on my end?
Side note: I'm on windows 10 tech preview.

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27 / M
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Posted 3/14/15 , edited 3/16/15
Ah, So the good 'ole CDN crunchy role uses is still a piece of crap eh?

Hate to break it to ya but there really is no fix. The player they use for streaming the content has no buffer built into it, or I should say doesn't have a big enough buffer built into it for you to stream properly. Essentially their CDN can't deliver the content reliably enough, and you can't pause and buffer the anime to try and fix that.... so you're going to get that.

CR had this issue over a year a go, and since I recently got an email from CR asking me to come back... I thought I'd check the forums and see if it's still an issue. And it still is apparently. It's the entire reason I stopped using CR for anime. They can't stream it reliably.

As for why your mobile devices working just fine, apparently those devices are served by a different CDN, or at least that portion of the CDN is not as heavily used.
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28 / M / UK
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Posted 3/15/15 , edited 3/16/15
I'm also experiencing this. After reading up on the forums last night it seems that the end-user has little control of how the content is delivered to them. PC is affected but mobile devices aren't, like you say. It doesn't happen during the week, mostly. Plus I'm across the pond so my peak times are likely to be less busy than yours I'd wager.
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33 / M / UK
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Posted 3/15/15 , edited 3/16/15
Have the same issue while playing even at 720p.

Email support and got usual blah.. blah... blah.... your 8GB RAM Haswell CPU PC don't have enough horsepower to run CR and other software at the sametime, you are holding it wrong, Google how to change DNS, Your PC is messed up if every-other streaming (I use Viki and Netflix too) site works fine, Your video card driver needs update even if AMD says otherwise etc.

It's my second and last year for sure.

Back to riding torrent again I guess.

Also I'm pretty sure it's not my internet connection.

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30 / M / Dallas, TX
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Posted 3/15/15 , edited 3/16/15


Have you tried changing your DNS settings? Even if your general network connection is good, that doesn't mean the current DNS servers you're using are directing you to the best possible CDN server for CR.
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33 / M / UK
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Posted 3/15/15 , edited 3/16/15
Yep tried everything.
Instead of 8 to 10 times a video now I get 4 times.
So I guess a slight improvement.
This is a on going issue with CR from way back last year.
Recently even video loading time was becoming ridicules but thanks to ScriptSafe on Chrome I block all the ad service and social media link loading and just load the video server.
This has dramatically improved load time (from 30 to 50 sec now less then 10 sec), also the duration of playback stuttering has improved too it's a lot less now.
Before the browser was needed to be refresh for it to playback part of the video which would not load or to fix the video stuttering in one particular section constantly.
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28 / M / UK
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Posted 3/15/15 , edited 3/16/15
I'm no expert but DNS isn't really routing from what I know, having up to date DNS is better certainly, but in reality all it does is resolve names to IP addresses. Yes it may vary the number of hops it takes to get somewhere on the interwebs but I would argue that if changing a DNS because your ISP's DNS isn't up to date every hour has that much of impact on a streaming service, it shouldn't be up to the end-user to make these changes to try and watch a video without issues.
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30 / M / Dallas, TX
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Posted 3/15/15 , edited 3/16/15

stormfury2 wrote:

I'm no expert but DNS isn't really routing from what I know, having up to date DNS is better certainly, but in reality all it does is resolve names to IP addresses. Yes it may vary the number of hops it takes to get somewhere on the interwebs but I would argue that if changing a DNS because your ISP's DNS isn't up to date every hour has that much of impact on a streaming service, it shouldn't be up to the end-user to make these changes to try and watch a video without issues.


DNS doesn't deal directly with routing, if your ISP's system is pointing to a CDN server on the other side of the country, and totally different network backbone, you're going to experience poorer performance than a server that's co-located in your ISP's local data center.
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28 / M / UK
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Posted 3/16/15 , edited 3/16/15
I'd agree with Eyeofpain, but I wouldn't expect server location/address to change that frequently that your ISP DNS is constantly pointing to far flung places nowhere near your location.

I'd hope that these changes would be relatively few as it may impact on the service they are trying to deliver. Even then after, consulting some work colleagues, we agree that an entire world DNS update should take less than 24hrs in most cases and therefore should CRs CDN change and resolve to different IPs using the same host names, the maximum downtime should be 24 hours in theory.
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26 / M / California
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Posted 3/16/15 , edited 3/17/15
So based on your replies, the mutual consensus is I'm screwed until the week?? Fun. If this continues every weekend I may have to discontinue crunchyroll as that's my main anime binge time...
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26 / M / California
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Posted 3/16/15

Ashrak-UK wrote:

Have the same issue while playing even at 720p.

Email support and got usual blah.. blah... blah.... your 8GB RAM Haswell CPU PC don't have enough horsepower to run CR and other software at the sametime, you are holding it wrong, Google how to change DNS, Your PC is messed up if every-other streaming (I use Viki and Netflix too) site works fine, Your video card driver needs update even if AMD says otherwise etc.

It's my second and last year for sure.

Back to riding torrent again I guess.

Also I'm pretty sure it's not my internet connection.



Looks like you're in the same boat as me as far as internet goes.
37384 cr points
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Posted 3/16/15
I came for the same reason, got a trial in the e-mail so I thought I would check forum if the problem still existed. I guess it is a yes. So I will continue not watching on crunchy roll. All you premium members just cancel your service, they know we are having problems and decide not to do anything about it. Guess they don't want my money
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28 / M / UK
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Posted 3/17/15
I'd say the past two days and some of Sunday night I have had slim to no issues. I did resort to using my tablet to display through my PC monitor to use the other CDN on Saturday. Google's public DNS is 8.8.8.8 and 8.8.4.4 (primary/secondary) - I can assume that you both (Scotty and Ashrak) have gone through this 'fix' already? I'm only curious as I have been testing different 'fixes' to try and find some commonality. I like the service when it's working so I think if we can help solve some of the issues and make it better for everyone, why not?
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33 / M / UK
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Posted 3/17/15
DNS had fixed the problem a little bit but not a lot.
Less video stuttering now, only once or twice per episode lasting around 20 to 30 sec.
Going back and forward several time on that portion of video seems to fix it then back again on next episode.
Funny thing is I use other streaming sites like Viki for Korean drama and Netflix non of them has issue streaming even with the so called DNS at the other side of the world.
Hell I even use Cyberghost VPN to get into USA server for both Viki and Netflix (they got more content on US server) which reduces my speed down to 20Mbps and still never had problem getting HD stream.
So yeah if you can watch it on small device like tablet or phone for now.
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Posted 3/18/15
Canceling CR after this week... I'm paying for crappy480p when they advertise HD... F this and their useless servers...
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