Post Reply Preorder placed but item is no longer in the story.
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Posted 3/15/15


I ordered and paid for two of the Gemini Gintama Shiroyasha figurine on Feb. 13. When I went to check on it to check the release date, I noticed it was no longer in the store.

The thing is I neither received an email stating that the figure was no longer in store, nor did I receive a refund for the money I paid on this preorder.

I was wondering if there is someone I can email with my confirmation number for my order, as well as screenshots of my order as well as screenshots showing I paid for the items but did not receive a refund.

I would have posted the screenshots on here but it has personal information so I thought it best to see if I can email the crunchyroll store.

I am really hoping I haven't been scammed, but seeing as the item is no longer in the crunchyroll store and my money hasn't been refunded, I can't help but think the worst.

I am hoping this issue can be resolved.

Any help is appreciated. Thank you.
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Posted 3/15/15 , edited 3/15/15


Unless your order is no longer listed on the /orderstatus page, I wouldn't be worried. Items are frequently delisted (marked private) from the store when they are no longer available for purchase, which shouldn't affect your pending order.
Der Zoodirektor
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Posted 3/15/15
Don't worry, your order is fine. The item you have preordered is expected to be available by 2015-05-31.
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Posted 3/17/15
Darn, I was about to pre-order some nendoroids. but then they took the pre-orders out... I dunno if this is something to do with the new policy or the current promo... Hopefully, after the promo they'll return pre-orders again.

I pre-ordered some stuff too, which disappeared from the store. CR did marked my pre-orders private and so we cannot view the item at all.. As I have said, it might be due to their new store policy. I don't think you should worry about it, if CR did really cancelled the pre-orders all hell will break loose since a lot people pre-ordered some stuff, and I presume that you will hear about it here in the forum as well. ^_^;; hehe
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Posted 3/18/15 , edited 3/18/15
Thank you all for your responses!!!!

I was worried there for a minute but I'm glad that my order is not affected. One was a gift for a dear friend of mine and I would have been so disappointed that I wouldn't be able to give it to her.

So again thank you all for the responses. It really means alot that you took the time to reply to me and to ease my worries.

My order is still listed in the order page, so I was worrying for nothing.

Thank you all once again.

(ps I just noticed the typo i did in the topic )
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Posted 5/21/15
I'm having a problem with my pre order as well. I pre ordered a Tsugumi Seishirou nendoroid back in November and it was said to be released late April. May is almost over now and my order status just says "awaiting pre order" but apart from that i haven't heard back from them. I want to know if there's any way for me to cancel the order and get my $50 back because a bunch of my friends already have it while apparently mine hasn't even shipped after almost a month of release.
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Posted 5/21/15

gohan78 wrote:

I'm having a problem with my pre order as well. I pre ordered a Tsugumi Seishirou nendoroid back in November and it was said to be released late April. May is almost over now and my order status just says "awaiting pre order" but apart from that i haven't heard back from them. I want to know if there's any way for me to cancel the order and get my $50 back because a bunch of my friends already have it while apparently mine hasn't even shipped after almost a month of release.


http://www.crunchyroll.com/forumtopic-893027/psa-good-smileutc-item-update-thread

^ Always check this thread for updates on your order. Also Crunchyroll usually gets items a month after the suppose release date.
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Posted 5/26/15
ah thank you GokaiRed45 :)
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