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Post Reply My Account has been stolen
Der Zoodirektor
23425 cr points
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34 / M / Germany
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Posted 10/16/16

wrote:

My account seems to be breached aswell:

username: wbing

Havent been charged of anything extra yet, but I had a rolling premium-sub that Id like to have access to again.

Halp plx! :(


Fixed. Do the same things I listed above.
Posted 10/31/16
Hi my accounts been stolen too and my email and password were changed its user: arko55. This is an account I made to post. Please help. And sorry if posted this twice idk how to forum lol.
Der Zoodirektor
23425 cr points
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34 / M / Germany
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Posted 10/31/16

wrote:

Hi my accounts been stolen too and my email and password were changed its user: arko55. This is an account I made to post. Please help. And sorry if posted this twice idk how to forum lol.


Returned the account to you. Please change the password to a new and unique one. Also do that for your PayPal account!
Arko55 
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Posted 11/2/16 , edited 11/2/16
Hey Shinryou thanks a lot for the help with my account! You're the best!
Posted 27 days ago
My account was stolen as well. The name it is under now is patrickuchira. The password and email were changed
Der Zoodirektor
23425 cr points
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34 / M / Germany
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Posted 27 days ago

wrote:

My account was stolen as well. The name it is under now is patrickuchira. The password and email were changed


Fixed via ticket.
16 cr points
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21 / M
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Posted 25 days ago
I made a forum post earlier about my account being hacked. They changed my email and password and I cannot change it back. Please help thank you.
1016 cr points
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38 / M / Midwest US
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Posted 24 days ago
Is it legit to receive an email (seemingly from crunchyroll) stating that "it looks like someone has shared your password somewhere" with a link to an off-site article about sites getting hacked and directing you to reset your crunchyroll password? Seems phony to me.
58686 cr points
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30 / M / Dallas, TX
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Posted 24 days ago

grambokaa wrote:

Is it legit to receive an email (seemingly from crunchyroll) stating that "it looks like someone has shared your password somewhere" with a link to an off-site article about sites getting hacked and directing you to reset your crunchyroll password? Seems phony to me.


There have been a number of users who have had their accounts stolen because they re-used username and password combinations between CR and other sites/services. It may still be a good idea to go in and change your password to something complex and unique that is not in use elsewhere.
1016 cr points
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38 / M / Midwest US
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Posted 24 days ago

eyeofpain wrote:


grambokaa wrote:

There have been a number of users who have had their accounts stolen because they re-used username and password combinations between CR and other sites/services. It may still be a good idea to go in and change your password to something complex and unique that is not in use elsewhere.


I did indeed change it (more than once to be safe), the wording and implication of the email just seemed ambiguous enough to be some kind of phishing attempt.
Der Zoodirektor
23425 cr points
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34 / M / Germany
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Posted 24 days ago

grambokaa wrote:

Is it legit to receive an email (seemingly from crunchyroll) stating that "it looks like someone has shared your password somewhere" with a link to an off-site article about sites getting hacked and directing you to reset your crunchyroll password? Seems phony to me.


You were probably one of the people we scrambled the password for yesterday. What you described sounds like our email sent in those cases.
58686 cr points
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30 / M / Dallas, TX
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Posted 23 days ago , edited 23 days ago

grambokaa wrote:


eyeofpain wrote:

There have been a number of users who have had their accounts stolen because they re-used username and password combinations between CR and other sites/services. It may still be a good idea to go in and change your password to something complex and unique that is not in use elsewhere.


I did indeed change it (more than once to be safe), the wording and implication of the email just seemed ambiguous enough to be some kind of phishing attempt.


Multiple password changes shouldn't make a difference, so long as whatever password you end up using is unique and complex enough to not be easily guessed.

If you thought the email was fishy, I would suggest navigating to the website in question independent of the email (instead of following links), and updating your account information directly.
1016 cr points
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Posted 23 days ago , edited 23 days ago

eyeofpain wrote:


grambokaa wrote:


eyeofpain wrote:

There have been a number of users who have had their accounts stolen because they re-used username and password combinations between CR and other sites/services. It may still be a good idea to go in and change your password to something complex and unique that is not in use elsewhere.


I did indeed change it (more than once to be safe), the wording and implication of the email just seemed ambiguous enough to be some kind of phishing attempt.


Multiple password changes shouldn't make a difference, so long as whatever password you end up using is unique and complex enough to not be easily guessed.

If you thought the email was fishy, I would suggest navigating to the website in question independent of the email (instead of following links), and updating your account information directly.


I had received the same email once prior when my account was actually being used by someone other than me, so I went directly to the crunchyroll website and did everything directly rather than use the email links (just to be safe).

This time around I received the exact same email when, seemingly, nobody but myself was utilizing my account (no queue changes, no added history etc.). I still changed my password as advised by the email (first using the link, then again directly when paranoia set in) despite no obvious activity and my previous password being one that would not be guessed (and would require a "brute force" attack to crack).

If (as stated above) I was one of many who received this email (and it is apparently legitimate) and had my password "scrambled" without having witnessed any negative activity on my account (which only I use), it begs the question of what the catalyst for this action was.

I'm glad that crunchyroll seems to be guarding my best interests as a paid user, but the lack of evidence and the ambiguous wording of the email leaves me wondering if the problem is on my end or crunchyroll's.
Posted 23 days ago , edited 23 days ago
So I had a premium account, looks like my account was stolen as well. Account on the PS3 showed some hotmail account; I assumed it was my brother in law but apparently it was not.

Tried to reset my password and my account did not exist. Could not find me by email or by username, and sure enough it just let me recreate.

Hadn't seen any credit card charges yet that were abnormal; who can I email or call to provide proof or to allow you to look it up?

EDIT: Okay to make it more weird; it shows a linked XBOX One with a unique device ID for my account. I don't own an XBOX One. Activation date is 10/22/2016; I definitely was not setting up my account on any device. I just re-activated on my PS3...
43672 cr points
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60 / M / Earth
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Posted 23 days ago

Cowmonaut wrote:

So I had a premium account, looks like my account was stolen as well. Account on the PS3 showed some hotmail account; I assumed it was my brother in law but apparently it was not.

Tried to reset my password and my account did not exist. Could not find me by email or by username, and sure enough it just let me recreate.

Hadn't seen any credit card charges yet that were abnormal; who can I email or call to provide proof or to allow you to look it up?


/contact support and include the user id and the email address you had used to set it up.
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