Post Reply how can i deactivate my membership
5011 cr points
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Posted 3/26/15
i want to deactivate my subscription and I'm not sure how to do it.
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Posted 3/26/15 , edited 3/26/15

koto_rin wrote:

i want to deactivate my subscription and I'm not sure how to do it.


To have a normal account (non paying member):
https://www.crunchyroll.com/acct/membership/

Click on cancel membership button under Membership Status
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Posted 3/26/15
i went there and there no cancellation button. Ive been paying for my membership for awhile and the past three or four months my account has not changed from premium membership at all. so my last option is just to deactivate my whole account since CR isn't helping with this issue at all.

so since i cant deactivate my account because of this membership my money is being wasted on a membership i have not even got.
One Punch Mod
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Posted 3/26/15

koto_rin wrote:

i went there and there no cancellation button. Ive been paying for my membership for awhile and the past three or four months my account has not changed from premium membership at all. so my last option is just to deactivate my whole account since CR isn't helping with this issue at all.

so since i cant deactivate my account because of this membership my money is being wasted on a membership i have not even got.


Did you sign up through iTunes?
25272 cr points
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30 / F / Florida, USA
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Posted 3/26/15

koto_rin wrote:

i went there and there no cancellation button. Ive been paying for my membership for awhile and the past three or four months my account has not changed from premium membership at all. so my last option is just to deactivate my whole account since CR isn't helping with this issue at all.

so since i cant deactivate my account because of this membership my money is being wasted on a membership i have not even got.


Oh I see. Try http://www.crunchyroll.com/help?topic=contact to contact them and let them know that way. Hopefully you'll get a faster response.
5011 cr points
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Posted 3/26/15
yep, i even removed my card and everything and im still being charged. i even tried to stop auto renewal and that still has not worked. I used the steps CR support gave me. nothing.
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Posted 3/26/15 , edited 3/26/15
Option 1

- Log in to the account
- Follow this link
- https://www.crunchyroll.com/acct/membership/
- Click "Cancel Membership" button as seen here ( http://imgur.com/1QGR6Nr )

Option 2

- Log in to the account
- Follow this link
- http://www.crunchyroll.com/nuke
- Fill out the survey including your password
- Click the "Deactivate Now" button
Der Zoodirektor
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Posted 3/26/15

koto_rin wrote:

i want to deactivate my subscription and I'm not sure how to do it.


You subscribed through iTunes, so you have to unsubscribe through iTunes as well.
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