Post Reply Account Has been Hacked and I have not heard anything from support!
7 cr points
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31 / M
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Posted 3/31/15
I have contacted support and have not heard anything back on anything yet. I had to create this account to post.

My Email has been changed and i can't send myself a password reset email. I understand that somewhere my info has been compromised As I am running on a new OS install on the PC that I Use I doubt its that. and the only other devices I use is Apple TV, Chrome cast, and my phone and tablet.

My account name that I cant log in to anymore is ubd22. As i'm still paying the Premium price and I haven't been able to log in. Please help fix this, i don't understand how a hacked account takes so long to get a response.
Der Zoodirektor
23373 cr points
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34 / M / Germany
Online
Posted 3/31/15
Request your password. Change it to something complex and unique.

Also do that on any other site or service you were using the same email/password combination, as this was likely caused by you using the same password for more than one site/ervice. Before that run a virus scan on all your devices to make sure that your password was not stolen locally.
7 cr points
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31 / M
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Posted 3/31/15
Thank you for your reply, however, they changed the email. And I no longer receive messages from that account.
Der Zoodirektor
23373 cr points
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34 / M / Germany
Online
Posted 3/31/15

ubd23 wrote:

Thank you for your reply, however, they changed the email. And I no longer receive messages from that account.


They changed the password of your email account? I had put the old one back.
7 cr points
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31 / M
Offline
Posted 3/31/15
When I use my user name ubd22 along with my password that I had it says incorrect login information.
ubd22 
39013 cr points
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31 / M
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Posted 3/31/15
Thank you for your prompt help, as I have seen you in other post you are good. Thanks again.
Der Zoodirektor
23373 cr points
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34 / M / Germany
Online
Posted 3/31/15

ubd22 wrote:

Thank you for your prompt help, as I have seen you in other post you are good. Thanks again.


No problem at all. Have a nice day.
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