Post Reply trying to sign up for premium
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Posted 4/1/15
Boyfriend has been trying to sign up for premium on his PS4 with his visa debit card, and it won't accept it. Wouldn't accept my visa debit info either we're in Canada and both with CIBC bank, is it cuz of the bank we're with? Saw a post earlier saying somebody was able to pay with their visa debit, we're so confused!
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Posted 4/1/15

AmelieaBee wrote:

Boyfriend has been trying to sign up for premium on his PS4 with his visa debit card, and it won't accept it. Wouldn't accept my visa debit info either we're in Canada and both with CIBC bank, is it cuz of the bank we're with? Saw a post earlier saying somebody was able to pay with their visa debit, we're so confused!


Are you putting in any numbers when asked for a zip code? Just putting in 5 random numbers should get you past the card authorization. If it's not shown on the console, try signing up through the website instead (you'll still get premium benefits if you sign up through browser as long as you didn't accidentally create two CR accounts).
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Posted 4/1/15
Since we're in Canada, zip codes are numbers and letters. Could that be the problem? I just tried the random numbers and it still didn't work.
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Kiki 
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Posted 4/2/15

AmelieaBee wrote:

Since we're in Canada, zip codes are numbers and letters. Could that be the problem? I just tried the random numbers and it still didn't work.


Hi there!

I can confirm the postal code is not the issue. The error your credit card was returning indicates that you need to reach out to your banking establishment and inquire if there is any reason for blocking the charge.
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