Post Reply trying to sign up for premium
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Posted 4/1/15 , edited 4/2/15
Boyfriend has been trying to sign up for premium on his PS4 with his visa debit card, and it won't accept it. Wouldn't accept my visa debit info either we're in Canada and both with CIBC bank, is it cuz of the bank we're with? Saw a post earlier saying somebody was able to pay with their visa debit, we're so confused!
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Posted 4/1/15 , edited 4/2/15

AmelieaBee wrote:

Boyfriend has been trying to sign up for premium on his PS4 with his visa debit card, and it won't accept it. Wouldn't accept my visa debit info either we're in Canada and both with CIBC bank, is it cuz of the bank we're with? Saw a post earlier saying somebody was able to pay with their visa debit, we're so confused!


Are you putting in any numbers when asked for a zip code? Just putting in 5 random numbers should get you past the card authorization. If it's not shown on the console, try signing up through the website instead (you'll still get premium benefits if you sign up through browser as long as you didn't accidentally create two CR accounts).
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Posted 4/1/15 , edited 4/2/15
Since we're in Canada, zip codes are numbers and letters. Could that be the problem? I just tried the random numbers and it still didn't work.
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Posted 4/14/18 , edited 4/14/18
I’m trying to sign up for premium access, but I keep getting a message saying I can’t use this same card for the free trial. I’ve never had Crunchyroll before so I don’t know what else to do. I tried using different cards I tried the random numbers in the zip code area and I deleted the app and reinstalled it and still no result. I even tried going to the website and bypassing the free trial and getting the $9.99 membership and I still can’t do anything.
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Posted 4/14/18 , edited 4/14/18

Allmight28 wrote:

I’m trying to sign up for premium access, but I keep getting a message saying I can’t use this same card for the free trial. I’ve never had Crunchyroll before so I don’t know what else to do. I tried using different cards I tried the random numbers in the zip code area and I deleted the app and reinstalled it and still no result. I even tried going to the website and bypassing the free trial and getting the $9.99 membership and I still can’t do anything.


Support link here: /contact
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Posted 4/15/18 , edited 4/15/18
I've been trying to sign up for Premium but i've had a few errors when trying on Playstation 4 it was giving me Time outs and on browser it's now telling my i'm unauthorized? is there a way to fix that?
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Posted 4/18/18 , edited 4/18/18
I emailed support about my visa debit card not working, and they are remarkably unhelpful I'm in the US, but I'm guessing visa debit cards might be a problem. I hope you have better luck getting help from support than I am. . .
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