Post Reply My Card Not Accepted?
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Posted 4/5/15
So, from what I read, and how I got Premium before, you guys accept American Express cards. Well, when I put in my credentials to start the free trial, it tells me "Sorry, we only accept Visa, Mastercard, American Express, etc." I've been able to use this card just fine in the past, why is it not working now? My card also works fine elsewhere, in case you're wondering.
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Posted 4/5/15
Hi!
Have you tried to reach out to customer support directly before spawning a thread? They're usually on the ball more than in here, and support has more knowledge and access to account tools than moderators.

http://www.crunchyroll.com/help?topic=contact
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Posted 4/5/15

JasonPWalker wrote:

So, from what I read, and how I got Premium before, you guys accept American Express cards. Well, when I put in my credentials to start the free trial, it tells me "Sorry, we only accept Visa, Mastercard, American Express, etc." I've been able to use this card just fine in the past, why is it not working now? My card also works fine elsewhere, in case you're wondering.


Have you checked your balance?
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Posted 4/5/15

narutosonic330 wrote:


JasonPWalker wrote:

So, from what I read, and how I got Premium before, you guys accept American Express cards. Well, when I put in my credentials to start the free trial, it tells me "Sorry, we only accept Visa, Mastercard, American Express, etc." I've been able to use this card just fine in the past, why is it not working now? My card also works fine elsewhere, in case you're wondering.


Have you checked your balance?


Yes, actually. Just had it loaded earlier (it's a prepaid card, but it's always worked before), and I just now tried it again. Gives me the same message.
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Posted 4/5/15

johnqpubliczerozero wrote:

Hi!
Have you tried to reach out to customer support directly before spawning a thread? They're usually on the ball more than in here, and support has more knowledge and access to account tools than moderators.

http://www.crunchyroll.com/help?topic=contact


Thanks, I just now put up a ticket. Hoping to get a response soon.
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Posted 4/5/15

JasonPWalker wrote:


narutosonic330 wrote:


JasonPWalker wrote:

So, from what I read, and how I got Premium before, you guys accept American Express cards. Well, when I put in my credentials to start the free trial, it tells me "Sorry, we only accept Visa, Mastercard, American Express, etc." I've been able to use this card just fine in the past, why is it not working now? My card also works fine elsewhere, in case you're wondering.


Have you checked your balance?


Yes, actually. Just had it loaded earlier (it's a prepaid card, but it's always worked before), and I just now tried it again. Gives me the same message.


So if you have just put money into it, you probz need to wait 24 hours for online transactions. I had the same problem but mine was debit and visa
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