Post Reply Help please
1005 cr points
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Posted 4/6/15 , edited 4/6/15
ive been trying to cancel my premium membership but when i go to cancel 'recurring membership' it doesnt let me finish the survey. it says 'You may not cancel your membership at this time.' and when i go to 'cancel premium membership' it just directs me back to my account page and nothing changes... please help as i am unable to afford this anymore
46382 cr points
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Posted 4/6/15

xRedxReaperx wrote:

ive been trying to cancel my premium membership but when i go to cancel 'recurring membership' it doesnt let me finish the survey. it says 'You may not cancel your membership at this time.' and when i go to 'cancel premium membership' it just directs me back to my account page and nothing changes... please help as i am unable to afford this anymore


What made you think someone on the forum could help you? Just contact their support!

http://www.crunchyroll.com/help?topic=contact
1005 cr points
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Posted 4/6/15
i have but i thought maybe someone here has had the same problem and found a way faster than just contacting support
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Posted 4/9/15
Nope. As far as I've tried. Support sends you a bot or a staffed reply. Regardless, the membership stays the same. I'm on my second tier of contacting support to see if I'll get a decent response rather than an empty confirmation that it has been cancelled when it hasn't. Also, I have the same problem. I tried cancelling the recurring membership. I succeeded, then out of curiosity I hit the "change" button on the Change Plan option (same plan I had by the way, nothing changed it seems), afterwards my recurring payment status returned and when I tried to cancel it again I got the same message you got. 'You may not cancel your membership at this time."
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