Post Reply Account has been hacked/compromised but I can still login to Vita.
2003 cr points
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Posted 4/11/15
I'm wondering if I can received some help with this issue.

I just tried to log in today and noticed that I got a "Incorrect login information" message. I thought this was strange so I tried a few variations just to make sure my mind wasn't playing any tricks on me and no luck. Can't log in.

Tried to reset my password and it's telling me that there's no user associated with my email address. So now I'm thinking that I've been hacked somehow or compromised in some manner and someone has changed my email information and password.

Yet when I go to log in with my Vita, it still logs in normally so now I don't know what to think. My account name is "poorfate" and I'm using this account to make the thread since you can't do so without one. Is there an admin that can check to see if my email address has been changed? That would pretty much confirm that I've been compromised somehow but it doesn't explain why I can still log in using my Vita. I think my premium was supposed to run out either today or tomorrow so I don't know if that's causing issues.

In any case I would appreciate if someone could check to see if my email has been changed recently since the last update notification for videos in my queue was received on the 5th so I assume that if someone has my account they did it in-between the 5th to the 11th (today).
Der Zoodirektor
23405 cr points
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34 / M / Germany
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Posted 4/11/15
I reverted the email change and changed the password.
Please go through the password reset procedure and put a long, unique and complex new password. Furthermore change your password in a similar fashion on any other website/service you used the same email/password combination on. Your login details were likely stolen from another website that was compromised. To make sure that is not a local issue, run a virus scan on all of your devices.
13018 cr points
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26 / M
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Posted 4/11/15
Thanks for the help! I'm currently running a virus scan and going through other site accounts to make changes. I appreciate the fast response!
42650 cr points
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60 / M / Earth
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Posted 4/11/15

poorfate wrote:

Thanks for the help! I'm currently running a virus scan and going through other site accounts to make changes. I appreciate the fast response!


You probably should go here: /acct/?action=devices and deactivate any devices which you don't recognize, too. Having something verified/allowed here makes it possible for devices to stay connected and use the account without having to re-login each time, which is probably why you could still use your Vita but not be able to log in. If the person who compromised your account set up any devices, they may still be able to use your membership even if they can no longer log in, just as what happened to you.
13018 cr points
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26 / M
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Posted 4/11/15

asharka wrote:


poorfate wrote:

Thanks for the help! I'm currently running a virus scan and going through other site accounts to make changes. I appreciate the fast response!


You probably should go here: /acct/?action=devices and deactivate any devices which you don't recognize, too. Having something verified/allowed here makes it possible for devices to stay connected and use the account without having to re-login each time, which is probably why you could still use your Vita but not be able to log in. If the person who compromised your account set up any devices, they may still be able to use your membership even if they can no longer log in, just as what happened to you.


I didn't know about this. Everything seems to check out ok on my end so I guess they didn't add any additional devices. Thanks for the help!
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