Post Reply cant get in my account
3 cr points
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27 / M
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Posted 4/15/15
i just put in a ticket monday, but from looking around seems those never get responses. and my premium account is ticking as i wait. monday before work i was on it deciding what i want to watch when i get home, when i got home it said incorrect password, then i tryed forgot password and got no users associated with my email. i am able to give any info needed.

my account was made on " date: Sun, Aug 23, 2009 at 5:13 AM " so you can see why i want it back so bad.

as for facebook, some reason facebook login isnt working.

p.s, there should be a email verification on current email before changing it to another email. that would avoid most accounts from being hacked.
Der Zoodirektor
23415 cr points
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34 / M / Germany
Online
Posted 4/15/15
I reverted the email change and changed the password.
Please go through the password reset procedure and put a long, unique and complex new password. Furthermore change your password in a similar fashion on any other website/service you used the same email/password combination on. Your login details were likely stolen from another website that was compromised. To make sure that is not a local issue, run a virus scan on all of your devices.
dtro 
56070 cr points
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27 / M / hanging out in SAO
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Posted 4/15/15 , edited 4/16/15
thank you. it was my fault for leaving it the same since i made it. never thought anyone would hack crunchyroll.

few suggestions though.
1. there should be a email verification on current email before changing it to another email.
2. before a password change can happen send a email that will say that a password change process has started and in X hours it will be changed. if you did not request the password change to click the link to change there password immediately.
3. login guardian that most sites are doing now for extra security. where they get a text or email with a 1 time activation code, which will allow that computer to have access.
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