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Post Reply Figma Sinon?
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21 / M / New York
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Posted 4/16/15
Order Number #599775258427

-Product Ordered Figma Sinon

-Date Ordered 11/22/14

-Question you need answered:

Its a been about few weeks since Sinon was released and I'm wonderong when she going to be shipped or have any updates in (I assume it has to do with the port strike). Sorry if I sound impatient its my first time ordering/pre-ordering from Crunchyroll.
Crunchyroll Store Manager
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26 / F / California
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Posted 4/17/15 , edited 4/28/15

GokaiRed45 wrote:

Order Number #599775258427

-Product Ordered Figma Sinon

-Date Ordered 11/22/14

-Question you need answered:

Its a been about few weeks since Sinon was released and I'm wonderong when she going to be shipped or have any updates in (I assume it has to do with the port strike). Sorry if I sound impatient its my first time ordering/pre-ordering from Crunchyroll.


Totally reasonable. And I appreciate you asking about it!

I asked our distributor and it is preparing for shipment from Hong Kong. It will take a couple weeks to get from Hong Kong to Los Angeles. It must then go through customs and after that we will receive it. The LA dock situation held up a lot of items in Hong Kong so they're finally getting the SKUs over here.

I apologize for the delay on this product. Sadly it's out of my hands until the US distributor has it in their warehouse. I hope you understand and I thank you for your patience!

Thanks!
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Posted 4/18/15

Loveless100 wrote:


GokaiRed45 wrote:

Order Number #599775258427

-Product Ordered Figma Sinon

-Date Ordered 11/22/14

-Question you need answered:

Its a been about few weeks since Sinon was released and I'm wonderong when she going to be shipped or have any updates in (I assume it has to do with the port strike). Sorry if I sound impatient its my first time ordering/pre-ordering from Crunchyroll.


Totally reasonable. And I appreciate you asking about it!

I asked our distributor and it is preparing for shipment from Hong Kong. It will take a couple weeks to get from Hong Kong to Los Angeles. It must then go through customs and after that we will receive it. The LA dock situation held up a lot of items in Hong Kong so they're finally getting the SKUs over here.

I apologize for the delay on this product. Sadly it's out of my hands until the US distributor has it in their warehouse. I hope you understand and I thank you for your patience!

Thanks!


It's fine! I totally understand I don't mind waiting a bit longer :)

But thank you for responding
Crunchyroll Store Manager
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26 / F / California
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Posted 4/20/15

GokaiRed45 wrote:


Loveless100 wrote:


GokaiRed45 wrote:

Order Number #599775258427

-Product Ordered Figma Sinon

-Date Ordered 11/22/14

-Question you need answered:

Its a been about few weeks since Sinon was released and I'm wonderong when she going to be shipped or have any updates in (I assume it has to do with the port strike). Sorry if I sound impatient its my first time ordering/pre-ordering from Crunchyroll.


Totally reasonable. And I appreciate you asking about it!

I asked our distributor and it is preparing for shipment from Hong Kong. It will take a couple weeks to get from Hong Kong to Los Angeles. It must then go through customs and after that we will receive it. The LA dock situation held up a lot of items in Hong Kong so they're finally getting the SKUs over here.

I apologize for the delay on this product. Sadly it's out of my hands until the US distributor has it in their warehouse. I hope you understand and I thank you for your patience!

Thanks!


It's fine! I totally understand I don't mind waiting a bit longer :)

But thank you for responding :)


No problem glad to help!

(btw I like your username; :>)
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21 / M / New York
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Posted 4/20/15

I know this thread went off topic but thanks :3
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28 / F / Brazil
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Posted 4/28/15
@_@ I had the same question in my head
Mine was made in September 28, 2014 and i TOTALY dont mind waiting a bit longer <3 as long as it doesnt get stuck anywhere in Brazil >_> lol
Crunchyroll Store Manager
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Posted 4/29/15

SatyHarvenheit wrote:

@_@ I had the same question in my head
Mine was made in September 28, 2014 and i TOTALY dont mind waiting a bit longer <3 as long as it doesnt get stuck anywhere in Brazil >_> lol


>_< I hope it doesn't get stuck either~ We'll make sure it gets to the Brazilian border at least!
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38 / M / Oregon Coast
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Posted 5/8/15
I was wondering what the hold up was and came to post this exact question seeing that contacting customer service was about useless. I like ordering from CR but when I found out that customers at Tokyo Otaku Mode received theirs last month I was a little annoyed as I could have ordered from there as well and stuck with buying from CR.
kastzy 
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Posted 5/9/15

Rpgpunk wrote:

I was wondering what the hold up was and came to post this exact question seeing that contacting customer service was about useless. I like ordering from CR but when I found out that customers at Tokyo Otaku Mode received theirs last month I was a little annoyed as I could have ordered from there as well and stuck with buying from CR.


The recent dock issues aside, you got to take into account that all these pre-orders are being shipped by sea to the US and then from the US distributor to CR's warehouses for packing and shipping. After CR gets them, probably anywhere from two to seven days to your door depending on where you live and which carrier CR uses.

TOM however is getting them directly in Japan and shipping them EMS, which usually takes roughly a week if not less.

There's the trade-off. Shopping around always helps. CR's daily deals are what lures me back and now the FS for Premium+ helps. But I have done several orders on TOM during their various sales.
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Posted 5/10/15 , edited 5/10/15
Also if you want an update when CR is getting Sinon in http://www.crunchyroll.com/forumtopic-893027/psa-good-smileutc-item-update-thread#49923343 check this thread as it will get updated when they received her and other figures.
Crunchyroll Store Manager
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26 / F / California
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Posted 5/11/15
Yes! The other thread is the best place to get updated information.

For this individual item though, I looked into our distributor's system for information and it says "On Vessel." Generally that means it's in the middle of the ocean.

There's a butt load (am I allowed to use that? Saa.....) of figures in that shipment so that might be why it might take a while to get over here, but from the looks of things we should be expecting it to arrive stateside sometime this month. As to the specifics, I cannot be sure as this information doesn't elaborate.

T_T Thanks for being patient. Communication regarding so many SKUs for so many customers is difficult so I've been trying my best within my own abilities to communicate with you guys....
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21 / M / New York
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Posted 5/14/15
Nah its fine Loveless.
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21 / M / New York
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Posted 6/15/15
Ummm I kinda don't if its an error on CR part or USPS but whenever I check my track for Sinon, USPS says" they could not locate the tracking information."

I know Sinon was just shipped a few days ago but I want to know where she is rather than guessing and thinking it got lost in the mail.
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Posted 6/15/15

GokaiRed45 wrote:

Ummm I kinda don't if its an error on CR part or USPS but whenever I check my track for Sinon, USPS says" they could not locate the tracking information."

I know Sinon was just shipped a few days ago but I want to know where she is rather than guessing and thinking it got lost in the mail.


Check FedEx's tracking instead.
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Posted 6/15/15
I checked FedEx an it worked!

Thank you! :D

I'll remember this info when figma lucina is shipped
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