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Posted 4/18/15 , edited 4/18/15
I would like someone to turn off auto renewal for me.
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Posted 4/18/15

Adamastor3232 wrote:

I would like someone to turn off auto renewal for me.


Have you tried disabling it yourself on the /acct page?
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Posted 4/18/15

eyeofpain wrote:


Adamastor3232 wrote:

I would like someone to turn off auto renewal for me.


Have you tried disabling it yourself on the /acct page?


I don't want to disable my membership since i've already paid for this month.
One Punch Mod
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Posted 4/18/15

Adamastor3232 wrote:


eyeofpain wrote:


Adamastor3232 wrote:

I would like someone to turn off auto renewal for me.


Have you tried disabling it yourself on the /acct page?


I don't want to disable my membership since i've already paid for this month.


While it used to be the case that when you canceled your Premium Membership you lost your paid days, that is no longer true (except for those on a trial--the premium membership goes away right away for those). You should be able to turn off recurring payments / cancel your premium account.

If you're still having trouble doing it on your own you should contact support directly using the Contact Us form.

Unless you've been paying via iTunes. That's different.
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Posted 4/18/15

lorreen wrote:


Adamastor3232 wrote:


eyeofpain wrote:


Adamastor3232 wrote:

I would like someone to turn off auto renewal for me.


Have you tried disabling it yourself on the /acct page?


I don't want to disable my membership since i've already paid for this month.


While it used to be the case that when you canceled your Premium Membership you lost your paid days, that is no longer true (except for those on a trial--the premium membership goes away right away for those). You should be able to turn off recurring payments / cancel your premium account.

If you're still having trouble doing it on your own you should contact support directly using the Contact Us form.

Unless you've been paying via iTunes. That's different.


So, you're saying when i press the "cancel my membership" button it'll turn off the auto renewal?
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Posted 4/18/15

Adamastor3232 wrote:
So, you're saying when i press the "cancel my membership" button it'll turn off the auto renewal?


Does it not say that it is only to cancel renewal like this?


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Posted 4/18/15

asharka wrote:


Adamastor3232 wrote:
So, you're saying when i press the "cancel my membership" button it'll turn off the auto renewal?


Does it not say that it is only to cancel renewal like this?




Der Zoodirektor
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Posted 4/18/15 , edited 4/19/15
You cannot currently cancel your renewal as you have a pending charge. Please use the /contact form so we can sort this out. (We prefer not to sort billing issues in this public space.)
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