Post Reply Please cancel my free trial today!!
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Posted 4/28/15
It keeps saying that my membership cannot be canceled at this time. I really do not want to be charged for a whole month. I signed up for free trial on April 14,2015. According to the website my free trial will end on April 28,2015 by 11:59pm. My credit card already has a pending payment to crunchyroll which I do not intend to use. The bank say only crunchyroll will be able to cancel this pending transaction now. Please cancel my membership and free trial. I do not intend to use this site. Everytime I tried to cancel during the free trial period I was told that I could not cancel at the time being. Someone help me please!
Posted 4/28/15
Find it kind of unfair that these threads keep coming up.
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Posted 4/28/15 , edited 4/28/15
Try deleting your account at:
http://www.crunchyroll.com/nuke, that should also cancel membership.
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Posted 4/28/15
It says I have a recurring membership and won't let me cancel. I tried to cancel the recurring charge for days and it keeps bringing me to this page to do the survey to cancel. I did answer very single questions on the survey but the system still say I can't cancel. Should I dispute the charge with my bank or something?
Dragon
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Posted 4/28/15

Lilyx316 wrote:

It keeps saying that my membership cannot be canceled at this time. I really do not want to be charged for a whole month. I signed up for free trial on April 14,2015. According to the website my free trial will end on April 28,2015 by 11:59pm. My credit card already has a pending payment to crunchyroll which I do not intend to use. The bank say only crunchyroll will be able to cancel this pending transaction now. Please cancel my membership and free trial. I do not intend to use this site. Everytime I tried to cancel during the free trial period I was told that I could not cancel at the time being. Someone help me please!


Not sure if any support folks will see this and handle it faster, but I'd suggest going to /help?topic=contact, selecting that it is a billing issue, and ask them to cancel you there. Should get this taken care of the fastest that way.
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Posted 4/28/15 , edited 4/28/15
Yeah already did but haven't heard back yet
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