Post Reply Bottleneck going from Akamai through Comcast backbone to local fiber
28029 cr points
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40 / M
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Posted 5/1/15
Hi there,

It's currently impossible to watch Crunchyroll 1080p streaming in the evenings here. Only 480p is reliable, and it's a shame. When it works (at other times of day), 1080p looks so good. And yes, I've read the troubleshooting guide and tried everything.

I have 30Mbps fiber, and streaming works on every site (Netflix etc.) except Crunchyroll in the evenings (and Crunchyroll works all other times of the day). My guess is that there's a problem between the Akamai content delivery network and my local fiber. Doing a traceroute to cp150757.edgefcs.net / a156.vi5g5.akafms.net, the problem seems to occur between the local fiber and the Comcast backbone that has to be traversed in order to reach Akamai.

I sent an email to Akamai's customer support, [email protected], but they responded and said that since I'm not an Akamai customer, they'd need to get a request from the Akamai customer themselves. Which is you at Crunchyroll.

It seems that all my problems (and those of any other Crunchyroll viewer who uses the same fiber company as me) would be solved if Akamai would locate a server with Syringa Networks in Utah, which my fiber connects directly to, instead of having to traverse the Comcast backbone all the way to Seattle. And you know that avoiding Comcast whenever possible is just good policy.

So that's my suggestion! Please submit a support ticket to Akamai to ask them to connect directly to Syringa Networks in Utah.
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23 / M / Rochester NY
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Posted 5/3/15
As much as I hate to be a debbydowner on this one, until the whole net neutrality issue is resolved, CR probably won't do anything about this because of what Comcast did to Netflix and other sites. Even if they move backbone infrastructure or add additional providers, Comcast will probably just throttle the traffic from there and demand ransom for it like they did with Netflix, so there is no real incentive for them to do that.

Besides, I don't know about you, but I much prefer the additional content over CR paying Comcast and others unnecessarily for additional bandwidth. But sticking more needles into the veins won't do much when the total bandwidth from the content provider is being throttled at the gate. You may be better off trying to deal with Comcast on this one (Though, I weep for you as a fellow consumer in a corporate bandwidth war)
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Posted 5/6/15
There are lots of other backbone providers though. It shouldn't be necessary to go through Comcast at all to get to my local fiber provider (which has nothing to do with Comcast). It all just depends on where Akamai installs their servers.

In this case it's really not Crunchyroll's problem to solve—Crunchyroll pays Akamai to deliver their content. Akamai doesn't have a server close enough to Utah that doesn't go through Comcast's backbone. So Akamai is the company that should solve this problem, but as Crunchyroll is the direct customer of Akamai, Crunchyroll needs to be the one to ask Akamai to do so. I can't ask Akamai directly.
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