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Post Reply still being charged, double charged some months.
1398 cr points
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26 / M
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Posted 5/7/15
you read the description, i am still being charged despite not having access too a premium account.
on top of that when looking back on my membership i can see that for the last 6 months at least i have been charged twice every month.

the last payment will be pulled back by the bank and the rest of the false charges have been reported to visa.
everything else needs a solution from this site, needless to say this is beyond unacceptable and there needs to be a solution.
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21 / M / Death Star
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Posted 5/7/15
See i've heard that happen to someone else as well. Makes me afraid to go premium and tbh I don't think I will after hearing stuff like this. Hopefully it all gets settled for ya.
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26 / M
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Posted 5/7/15
one month i was billed no less than 3 times at 2 different rates, your trepidation is well warranted.
Der Zoodirektor
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34 / M / Germany
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Posted 5/7/15
Do you have a secondary account by chance?
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26 / M
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Posted 5/8/15 , edited 5/8/15

shinryou wrote:

Do you have a secondary account by chance?


nope

this account is the only account i have here that i know of, cant say if i made another a decade ago before i made this one and forgot about it, back then there were no subscriptions though.
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Posted 5/8/15
I got the same problem as you . I've cancelled my premium account on 4/6/15 but when I checked my banking account yesterday , I was charged another transaction of $6.95 on 5/6/15 . So would you mind if i ask why I am still being charged for the premium account even though I cancelled it 1 months ago ?
Der Zoodirektor
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Posted 5/8/15

hhkk1710 wrote:

I got the same problem as you . I've cancelled my premium account on 4/6/15 but when I checked my banking account yesterday , I was charged another transaction of $6.95 on 5/6/15 . So would you mind if i ask why I am still being charged for the premium account even though I cancelled it 1 months ago ?


Likely a second account. I've something scheduled for the next 2 hours, will look into it when I get back.
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Posted 5/8/15
I'm pretty sure this is the only account that I use from free-trial time to monthly subscription membership . Anyway, thank you in advance for looking into it .
Der Zoodirektor
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Posted 5/9/15 , edited 5/9/15

hhkk1710 wrote:

I'm pretty sure this is the only account that I use from free-trial time to monthly subscription membership . Anyway, thank you in advance for looking into it .


I'm pretty sure kevin1710 is you, too. Email starts on 'kay'.
Der Zoodirektor
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Posted 5/9/15

oodain wrote:


shinryou wrote:

Do you have a secondary account by chance?


nope

this account is the only account i have here that i know of, cant say if i made another a decade ago before i made this one and forgot about it, back then there were no subscriptions though.


malenium being your second account by chance? Email starting on '44'.
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Posted 5/9/15
I just found out that the account you mentioned was created by my brother and he used my credit card to purchase premium membership . Thank you for your help !!
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Posted 10/8/15 , edited 10/8/15
they charged me twice..
Der Zoodirektor
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Posted 10/9/15

husty24 wrote:

they charged me twice..


You resubscribed on the 26th on the account you are posting from, you likely have a second account, maybe on a mobile or console device.
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Posted 10/9/15
i don't have any second account.
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Posted 10/9/15 , edited 10/9/15
I feel so afraid to go premium again...
You guys charged me with no reason...

I loved Crunchyroll Until I found out about double charging.
Former おたく/オタク I am really disappointed.
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