Post Reply CR Queue.0 Cautionary Tale - Error 1006: Access Denied
58668 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 5/8/15 , edited 5/11/15
Given past suggestions I've posted on these very forums, I was hoping to avoid having to make this post.

About a week ago, I discovered that I was unable to access the CR website, and was simply presented with a CloudFlare error, 1006: Access Denied, with a message that seemed to indicate my home IP address had been banned by Crunchyroll, and this seemed to also extend to the CR app on Xbox 360, as it was unable to contact CR's servers. I am now only able to access the website now by visiting on my work laptop from my office building.

I contacted support, and after several follow-up emails, I received a response 3 days later (Monday afternoon), suggesting that I try changing my DNS to either OpenDNS (which I was already using), or Google Public DNS. After immediately changing to Google's DNS service, responded with the results, including an nslookup from before and after the change, and stating that I was still getting the same error message. After several more days and another follow-up email, I have not yet heard back from support regarding this error.

I am a user of beardfist's extension, CR Queue.0, and around the time of my ban, had several unread forum notifications in the extension. However, I'm unsure if this could have had a hand in my IP address being banned, but I do recall that it has caused some issues for me in the past with a large number of watched threads.

I will attempt to check on this post over the weekend using my work laptop, but if possible, I would appreciate it if an admin could reach out to me at the email address on file, as that would be the best way to contact me, and am starting to miss some of the new anime this season, especially /my-love-story.

EDIT: Here's asharka's advice from below, which may prevent others from experiencing the same issue as me:


asharka wrote:

Not sure if the extension is related or not, either, but just in case you didn't know, if you follow entire forums instead of (or in addition to) individual threads, every time a new thread (or even a post in an exiting one) appears in one of those watched forums, it adds the thread to your individual watched threads list. You don't need to keep any of those there if they fall under a watched forum; they will still show up as a notification, and it is even necessary to remove those individual threads frequently, as the extension subsequently also begins watching them individually when it searches for updates, which after a while can affect your performance.

If you are watching whole forums, right-click the extension icon, go to options, and (seriously) remove most of the individual watched threads at least once a day (or maybe every two days). I pretty much only have 10 individual threads I "keep" because they are strays outside of full forums I watch. After a couple times deleting, the few you specifically need to keep will be at the top. Then all you need to do is go to the next one, and click-hold-drag to the bottom to highlight everything else and then delete it.

If you are not watching full forums, but still have a large number of individually watched threads, consider cleaning out the ones which haven't had any activity in a while to keep the list to a manageable size.
Der Zoodirektor
23403 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 5/8/15
I forwarded your issue to the appropriate people, might take some time for me to get feedback though.
Der Zoodirektor
23403 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 5/8/15
Deactivate the script for now.
58668 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 5/11/15 , edited 5/11/15

shinryou wrote:

Deactivate the script for now.


Thanks, shinryou. I disabled the extension last weekend.
42646 cr points
Send Message: Send PM GB Post
60 / M / Earth
Offline
Posted 5/11/15

eyeofpain wrote:
I am a user of beardfist's extension, CR Queue.0, and around the time of my ban, had several unread forum notifications in the extension. However, I'm unsure if this could have had a hand in my IP address being banned, but I do recall that it has caused some issues for me in the past with a large number of watched threads.

Not sure if the extension is related or not, either, but just in case you didn't know, if you follow entire forums instead of (or in addition to) individual threads, every time a new thread (or even a post in an exiting one) appears in one of those watched forums, it adds the thread to your individual watched threads list. You don't need to keep any of those there if they fall under a watched forum; they will still show up as a notification, and it is even necessary to remove those individual threads frequently, as the extension subsequently also begins watching them individually when it searches for updates, which after a while can affect your performance.

If you are watching whole forums, right-click the extension icon, go to options, and (seriously) remove most of the individual watched threads at least once a day (or maybe every two days). I pretty much only have 10 individual threads I "keep" because they are strays outside of full forums I watch. After a couple times deleting, the few you specifically need to keep will be at the top. Then all you need to do is go to the next one, and click-hold-drag to the bottom to highlight everything else and then delete it.

If you are not watching full forums, but still have a large number of individually watched threads, consider cleaning out the ones which haven't had any activity in a while to keep the list to a manageable size.

Of course I'm just guessing here, you may already be doing this, but there may be others using the extension who should check that as well.
58668 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 5/11/15

asharka wrote:


Not sure if the extension is related or not, either, but just in case you didn't know, if you follow entire forums instead of (or in addition to) individual threads, every time a new thread (or even a post in an exiting one) appears in one of those watched forums, it adds the thread to your individual watched threads list. You don't need to keep any of those there if they fall under a watched forum; they will still show up as a notification, and it is even necessary to remove those individual threads frequently, as the extension subsequently also begins watching them individually when it searches for updates, which after a while can affect your performance.

If you are watching whole forums, right-click the extension icon, go to options, and (seriously) remove most of the individual watched threads at least once a day (or maybe every two days). I pretty much only have 10 individual threads I "keep" because they are strays outside of full forums I watch. After a couple times deleting, the few you specifically need to keep will be at the top. Then all you need to do is go to the next one, and click-hold-drag to the bottom to highlight everything else and then delete it.

If you are not watching full forums, but still have a large number of individually watched threads, consider cleaning out the ones which haven't had any activity in a while to keep the list to a manageable size.

Of course I'm just guessing here, you may already be doing this, but there may be others using the extension who should check that as well.


Yep, watching whole forums, and did not clear out individual threads. I tried to make sure I unwatch any closed threads, but that must not be enough. I never did get clarification if removing threads would keep me from getting notifications, but that fact that they're added despite already being watched by the forum entries seems like a bug that should be addressed, or at least noted somewhere people are likely to see.

If this helps someone else before they suffer the same fate as me, that'll be good, but I still miss being able to visit CR from home.
Otter Modder
42364 cr points
Send Message: Send PM GB Post
23 / M / Florida
Offline
Posted 5/11/15
The way I have it set up is that watching forums will add any updated or new threads to the watch list if they aren't already on there, actually getting a notification that they are updated is completely reliant on it being on the watch list. So if you remove a thread from that list, it won't give you notifications anymore. At the same time even if you are watching a million threads it is limited to checking one thread per two seconds. That was supposed to prevent this sort of thing from happening, but I guess they changed things or it was during a rough patch.

I am working on getting a response as to why you got banned and to see if I can prevent it from happening in the future, and working on getting you unbanned if you aren't already.
58668 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 5/11/15

beardfist wrote:

The way I have it set up is that watching forums will add any updated or new threads to the watch list if they aren't already on there, actually getting a notification that they are updated is completely reliant on it being on the watch list. So if you remove a thread from that list, it won't give you notifications anymore. At the same time even if you are watching a million threads it is limited to checking one thread per two seconds. That was supposed to prevent this sort of thing from happening, but I guess they changed things or it was during a rough patch.

I am working on getting a response as to why you got banned and to see if I can prevent it from happening in the future, and working on getting you unbanned if you aren't already.


It looks like the ban was lifted earlier today. Just cleared out most of the watched threads (and there were a lot), but maybe it'd be better to leave it disabled until you can figure out what went wrong. I do tend to leave my browser open while I'm at work, so I wonder if that was part of it. My guess it it was just enough queries, just quick enough, for just long enough for CloudFlare to flag my IP automatically.
You must be logged in to post.