Post Reply Password Reset Not Working
5 cr points
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29 / F
Offline
Posted 5/18/15
I've tried several times now to reset my password for the site on my main account which is a Premium account. The email never shows up in my inbox or spam folder. I can't access the account I just paid for, and crunchyroll support has yet to contact me about the problem. I created this new account just so I could post on the forum. Without access to my premium account I can't even cancel the membership so that it doesn't bill me for another month of service I can't use. I don't enjoy throwing my money away, so please help me resolve this issue!
Der Zoodirektor
23425 cr points
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34 / M / Germany
Offline
Posted 5/18/15
What's your proper user name?
5 cr points
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29 / F
Offline
Posted 5/18/15
It's been so long since I actually signed in with it I can't remember which one I used. I usually just use my email address to sign in. When I made this new account it wouldn't let me use that email again so I know it's still on file. If I send you that email address would that help?
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