Post Reply Refunding problem.
Posted 5/27/15
I had ordered a Yoko body pillow on Saturday and I received a message today saying that CR had to refund me because there was none available. I did use a prepaid visa that was connected onto my paypal and I checked the visa account balance not long ago and there's nothing there. It's a $75 prepaid and it says I have $4 in my account.

Is the refund still going through or what's up?
Der Zoodirektor
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Posted 5/27/15 , edited 5/27/15
If you paid via Paypal, the money should be in your Paypal account, rather than the connected card.
Posted 5/28/15

shinryou wrote:

If you paid via Paypal, the money should be in your Paypal account, rather than the connected card.


Yes, but I checked and there's nohing in my paypal and PayPal said it was sent to the card.
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Posted 5/28/15
What does it say on the original transaction details in paypal in regards to the refund?

Anytime I had a paypal refund it took several days to show up in my account again. The original transaction shows it was marked as "temporary hold".

It should also show where exactly the money is going to be as well.

Here is a example of one of my refunds.

4 Nov 2014 Refund Completed
4 Nov 2014 Temporary Hold Placed
6 Nov 2014 Temporary Hold Removed

Refund: To PayPal balance

Posted 5/28/15
May 23, 2015 Charge From Credit Card CompletedYour transfer from your credit card to your PayPal account is complete.Your transfer from your credit card to your PayPal account is complete. Details $69.00 CAD
May 27, 2015 Refund Completed ... $69.00 CAD
May 27, 2015 Credit to Credit Card Completed Details -$69.00 CAD

and the details for the last


Total amount:
-$69.00 CAD
Fee amount:
$0.00 CAD
Net amount:
-$69.00 CAD

Invoice ID:
6-180570724872
Date:
May 27, 2015
Time:
17:14:32 GMT-04:00
Status:
Completed

Subject:
You have sent $69.00 CAD to Credit Card with PayPal
Funding Type:
Credit Card
Transfer to:
Visa Card XXXX-XXXX-XXXX-3134


But I looked at the balance in that card and it's still just $4
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Posted 5/28/15

eatmorebikes wrote:

May 23, 2015 Charge From Credit Card CompletedYour transfer from your credit card to your PayPal account is complete.Your transfer from your credit card to your PayPal account is complete. Details $69.00 CAD
May 27, 2015 Refund Completed ... $69.00 CAD
May 27, 2015 Credit to Credit Card Completed Details -$69.00 CAD

But I looked at the balance in that card and it's still just $4


It may take several days for the card balance to be updated. Despite being electronic, credit card processing is not always instantaneous, and your refund will probably be processed at the same time as many, many other transactions.
Posted 5/28/15

eyeofpain wrote:


eatmorebikes wrote:

May 23, 2015 Charge From Credit Card CompletedYour transfer from your credit card to your PayPal account is complete.Your transfer from your credit card to your PayPal account is complete. Details $69.00 CAD
May 27, 2015 Refund Completed ... $69.00 CAD
May 27, 2015 Credit to Credit Card Completed Details -$69.00 CAD

But I looked at the balance in that card and it's still just $4


It may take several days for the card balance to be updated. Despite being electronic, credit card processing is not always instantaneous, and your refund will probably be processed at the same time as many, many other transactions.


I see. I kind of figured it would take a bit but I just wanted to make sure. How long do you think it will take to be updated?
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Posted 5/28/15

eatmorebikes wrote:


eyeofpain wrote:


eatmorebikes wrote:

May 23, 2015 Charge From Credit Card CompletedYour transfer from your credit card to your PayPal account is complete.Your transfer from your credit card to your PayPal account is complete. Details $69.00 CAD
May 27, 2015 Refund Completed ... $69.00 CAD
May 27, 2015 Credit to Credit Card Completed Details -$69.00 CAD

But I looked at the balance in that card and it's still just $4


It may take several days for the card balance to be updated. Despite being electronic, credit card processing is not always instantaneous, and your refund will probably be processed at the same time as many, many other transactions.


I see. I kind of figured it would take a bit but I just wanted to make sure. How long do you think it will take to be updated?


About 1-3 business days, maybe. If the refund hasn't already appeared on your card this morning, I wouldn't bother checking throughout the day, as transactions are only processed overnight.
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