Post Reply Crunchyroll Support not working
Posted 6/6/15
I'm trying to get a hold of support through there contact me and filling out there form but I'm still waiting on a responses and i send in one this morning and another 2 hours ago. is there a phone number or some way to contact them. or is their support just don't work at all?
One Punch Mod
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Posted 6/6/15

boneyardkeeper wrote:

I'm trying to get a hold of support through there contact me and filling out there form but I'm still waiting on a responses and i send in one this morning and another 2 hours ago. is there a phone number or some way to contact them. or is their support just don't work at all?


There is not a phone number.

Did you get the autoreply email? If not, check your spam folder.

If you did receive it, you'd see that they indicate getting back to you in 24-48 business hours. Since you just submitted the form this morning, and it's a weekend, don't expect to hear back today. (I think for some issues they might reply sooner, and I know they do have folks working on weekends, but they need to get through the queue so might not see your issue for a while).

Just resending every few hours won't help. In fact it probably bogs their ticket queue down.
Posted 6/6/15
my one account didn't receive any autoreply so i had to make another account and try it out then got one
Der Zoodirektor
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Posted 6/6/15 , edited 6/6/15
Not all of us work in the weekend, so chances are higher that you will receive your reply on Monday. Sorry about that.

*edit* Tracked down your ticket and took care of it.
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