Post Reply Money coming out of my bank account but no Premium
1003 cr points
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Posted 6/12/15
In my order history I haven't bought a membership since december last year but I have had transactions to crunchyroll for the past 2 months and I can't find a phone number to call up Crunchyroll
1453 cr points
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29 / M / Oklahoma
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Posted 6/12/15
On the bottom of each page there is a support area with a contact us link. That should direct you into the correct direction for support. I have seen a few people with this issue, I would screenshot your bank or paypal and send them that. If for some reason Crunchyroll doesn't see it as legitimate, you can always report the transactions to your bank and paypal and have it reversed. I would also check to make sure you were not scammed by a 3rd party website.
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60 / M / Earth
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Posted 6/12/15 , edited 6/12/15

faith2408 wrote:

In my order history I haven't bought a membership since december last year but I have had transactions to crunchyroll for the past 2 months and I can't find a phone number to call up Crunchyroll


The times I have seen this reported in the forums, it has been because of a second login account created via a device trial (Android, ps3, apple TV, etc). You do need to contact support to help find the (probable) other account to deactivate that one and settle any account issues. /help?topic=contact There is no phone support.
Der Zoodirektor
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34 / M / Germany
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Posted 6/12/15

faith2408 wrote:

In my order history I haven't bought a membership since december last year but I have had transactions to crunchyroll for the past 2 months and I can't find a phone number to call up Crunchyroll


That pretty much sounds like you somehow created 2 accounts. /contact our customer service, so we can look up the other account and point it out to you.
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