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Post Reply Let me cancel my subscription please
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Posted 6/20/15
For the past half hour I have been trying to cancel my monthly subscription to Crunchyroll but to no avail. I understand that my card is pending for a monthly payment, but I do not want another month. This has to be come kind of mistake on Crunchyroll's end, or it won't let me cancel until after the payment has gone through. Either way I do not want another month.
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Posted 6/20/15
You should post this in the "Help section" or try to email CR
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Posted 6/20/15 , edited 6/20/15

ryzingdown wrote:

For the past half hour I have been trying to cancel my monthly subscription to Crunchyroll but to no avail. I understand that my card is pending for a monthly payment, but I do not want another month. This has to be come kind of mistake on Crunchyroll's end, or it won't let me cancel until after the payment has gone through. Either way I do not want another month.





tridragon1 wrote:

You should post this in the "Help section" or try to email CR


I've moved this to the Site Support forum.

ryzingdown, Since the payment is already pending you'll need to contact support directly using the Contact Us form, to handle it; they might be able to remove the pending payment and cancel recurring membership before the payment goes through. Even if the payment does go through before you get a response, (you would then be able to cancel on your own) you'd still need to contact them if you want a refund due to not being able to cancel when you tried to.)
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