Post Reply unable to cancel trial
1005 cr points
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Posted 6/23/15
I've tried absolutely all options to cancel my premium trial but so far without success..

The cancel premium account button basicly does nothing ( back to the account page.. ) and the survey
on the cancel recurring payments button is not working also...


please take the time to fill out a short survey. It is not required if you do not want to


Not true , there will be another error when just clicking the submit button...
Even when you do fill in the survey there will be an error stating to contact support.

I've allready contacted them but so far only an auto-reply has arrived in my email.

At this moment the recurring payment option is still unavailable in my paypal so that's no help either...

Is it really that hard to abort the trial ?
43660 cr points
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Posted 6/23/15 , edited 6/23/15

sci989 wrote:

I've tried absolutely all options to cancel my premium trial but so far without success..

The cancel premium account button basicly does nothing ( back to the account page.. ) and the survey
on the cancel recurring payments button is not working also...


please take the time to fill out a short survey. It is not required if you do not want to


Not true , there will be another error when just clicking the submit button...
Even when you do fill in the survey there will be an error stating to contact support.

I've allready contacted them but so far only an auto-reply has arrived in my email.

At this moment the recurring payment option is still unavailable in my paypal so that's no help either...

Is it really that hard to abort the trial ?


If you just signed up today, or even within a couple days, the verification of your card is probably still pending, which would lock you out from cancelling. You should get an actual (non-bot) response to your "contact" submission from their service, usually within two days or less.

Wait another day or two before trying to cancel again, your bank may have released the information by then and the self-service option should work then.

Be aware though, that when you cancel, the premium benefits stop immediately, as you are saying "I tried it and I didn't like it". You would not get to continue the rest of your trial after the cancellation goes through.

Edit: If you happened to sign up through iTunes, you need to cancel here instead: http://support.apple.com/kb/ht4098
1005 cr points
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Posted 6/23/15
The thing is that the recurring payment is allready in my paypal account.
I can't select an action for it so it might be too soon indeed ( quite weird imho... )

I'll give it a couple of days and then try again.
Just hope i'm able to cancel before the 1st payment...
43660 cr points
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Posted 6/23/15 , edited 6/23/15

sci989 wrote:

The thing is that the recurring payment is allready in my paypal account.
I can't select an action for it so it might be too soon indeed ( quite weird imho... )

I'll give it a couple of days and then try again.
Just hope i'm able to cancel before the 1st payment...


You should be able to cancel recurring payments directly in paypal... Don't know if having it be pending would stop you there too, though, and I also don't know if cancelling there would stop the first one or not. But you can look at that here:

https://www.paypal.com/cgi-bin/webscr?cmd=_manage-paylist

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