21 cr points
Send Message: Send PM GB Post
20 / M / Florida
Offline
Posted 6/23/15
I'm not sure when my free trial ends, or if it has ended at all, but I keep trying to cancel my recurring membership and I keep getting this message when I complete the cancellation survey:

"Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below."

Help?
Der Zoodirektor
23789 cr points
Send Message: Send PM GB Post
34 / M / Germany
Online
Posted 6/23/15

E_c_l_i_p_s_e wrote:

I'm not sure when my free trial ends, or if it has ended at all, but I keep trying to cancel my recurring membership and I keep getting this message when I complete the cancellation survey:

"Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below."

Help?


You have a pending charge. Please /contact our customer service.
Kiki's Customer Support Service
Kiki 
100008 cr points
Send Message: Send PM GB Post
F / Nova Scotia
Offline
Posted 6/23/15 , edited 6/24/15

E_c_l_i_p_s_e wrote:

I'm not sure when my free trial ends, or if it has ended at all, but I keep trying to cancel my recurring membership and I keep getting this message when I complete the cancellation survey:

"Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below."

Help?


It's because your membership was in a middle of a transaction. I went ahead and canceled your pending membership, I can confirm you weren't charged.

Take care!
21 cr points
Send Message: Send PM GB Post
20 / M / Florida
Offline
Posted 6/24/15
Thank you so much!
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