21 cr points
Send Message: Send PM GB Post
21 / M / Florida
Offline
Posted 6/23/15
I'm not sure when my free trial ends, or if it has ended at all, but I keep trying to cancel my recurring membership and I keep getting this message when I complete the cancellation survey:

"Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below."

Help?
Der Zoodirektor
26159 cr points
Send Message: Send PM GB Post
35 / M / Germany
Online
Posted 6/23/15

E_c_l_i_p_s_e wrote:

I'm not sure when my free trial ends, or if it has ended at all, but I keep trying to cancel my recurring membership and I keep getting this message when I complete the cancellation survey:

"Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below."

Help?


You have a pending charge. Please /contact our customer service.
21 cr points
Send Message: Send PM GB Post
21 / M / Florida
Offline
Posted 6/24/15
Thank you so much!
You must be logged in to post.