Post Reply Account Hacked
5 cr points
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37 / M
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Posted 6/25/15
Tried logging on my crunchy roll account it said that the password had been changed. I tried resetting this password but then it said the email wasn't linked to an account. I have also tried Contact Us @ http://www.crunchyroll.com/help?topic=contact but there has been no response. The accounts name is clbraver. Thank you.
Der Zoodirektor
23419 cr points
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34 / M / Germany
Online
Posted 6/25/15

pachiyolo wrote:

Tried logging on my crunchy roll account it said that the password had been changed. I tried resetting this password but then it said the email wasn't linked to an account. I have also tried Contact Us @ http://www.crunchyroll.com/help?topic=contact but there has been no response. The accounts name is clbraver. Thank you.



Looks like you have fallen victim to weak password management. You probably used the same password/email combo on several sites, one of which was hacked and had its user data leaked onto the internet

I've reverted the email change and changed the password. Please go through the password reset procedure to reclaim your account.
Set a new, complex and *unique* password. Do the same on any other site you have used the old password/email combination for.

Check the devices page in the settings for any devices you do not recognize and remove those.
Also run a virus scan on all of your devices to make sure that it is not a local issue.

Your payment data is safe, as we don't show the full details to anyone - not even the owner of the account.
5 cr points
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37 / M
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Posted 6/25/15
Thanks you did a great job!
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