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Post Reply "My Queue" Issues
24009 cr points
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25 / M
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Posted 6/30/15
I'm having this issue as well. At least I'm not the only one. Thought I was going insane for a minute...
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24 / M / USA
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Posted 7/2/15

noraa3812 wrote:
When I added Amagi Brilliant Park to the queue, there were times when I would visit the queue and it would not be there. Now that I have finished all 12 episodes, I can not seem to remove it from the queue.


Same time the issue started for me as well... Been going on ever since
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39 / M / Perth Amboy NJ
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Posted 7/2/15
You guys notice also that no one from the site has said anything on this topic. It's gotten so bad that Funimation has better customer service, and I would've laughed if you told me that would've been possible a year ago!
elux72 
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M / Canada
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Posted 7/2/15
I have the same issues you've all mentioned above. One gets to the point where it simply doesn't matter anymore...at least, that's how I feel. If I can't find a show that is supposed to be in my queue, I'll just search for it manually and watch it that way. If I see a show that I deleted, I'll ignore it. I also have a master list of all my shows (in the Evernote iOS app, to be exact), and, after the issue some time back where the queue wouldn't update, I started recording my progress manually (I still do it, regardless of whether the queue updates automatically). In addition, since iOS app notifications haven't worked for at least a year, I have a schedule of all my simulcasts in the iOS calendar, and now wouldn't turn on notifications here even if they worked flawlessly. All of this is rather time consuming, to be sure, but it's preferable to wasting time wondering when Crunchyroll is going to fix all of this.
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28 / F
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Posted 7/13/15
Not going to repeat what everyone is saying but I have the same issues.
I view crunchyroll on my pc and ps3
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39 / M / Northern CA
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Posted 7/13/15
The "work around" where you move shows up in your queue only works for close to a day before my queue messes up again. This has been happening to me for weeks at this point.

I messaged Crunchy, as I'm really getting frustrated with the service. Many of us went several months where our Roku barely worked with Crunchy. I was promised 2 months of free service to make up for this, but somehow they actually took one away (had something to do with stopping my yearly service and switching to monthly - they never fixed the issue). I think they're the best game in town as far as programing goes, but if I can't access content reliably and I get poor customer service, this is a waste of money to me.

I urge everyone to email or call Crunchy about this queue issue and let them know that this is a real problem.
Zeidus 
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Posted 7/13/15
The only place I can easily remove anime from my queue is through the Crunchyroll app on my Xbox. It has a "Manage queue" option and allows me to remove them that way.

I've tried on the desktop and as you have mentioned, I don't see a quick option to do so.
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30 / M / Dallas, TX
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Posted 7/14/15

Zeidus wrote:

The only place I can easily remove anime from my queue is through the Crunchyroll app on my Xbox. It has a "Manage queue" option and allows me to remove them that way.

I've tried on the desktop and as you have mentioned, I don't see a quick option to do so.


On the website, you need to expand the tile by clicking the downward facing arrow on the right; the 'Remove' link should then be shown.
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The Green and Ple...
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Posted 7/14/15
For the last few weeks the MY QUEUE seems to have been having issues.

I can no longer re-order my shows. I can drag and drop them into the order I want but when I close the site and come back..they are all back where they were.

I can no longer remove shows, no matter how I try to remove them (clocking remove after clicking down arrow, or going directly to an episode or the show and clicking remove) it doesn't work, they sometimes won't go, and when they do if I close site and re-open again bang..they are back again.

Also shows added in the latest line up seem to disappear from My queue not always showing up at all.
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35 / M / Construction land!
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Posted 7/14/15
Add me to the list of people getting... annoyed... at the length of time this seems to be taking. There are quite a few shows this season that I want to watch, but I can't add them to my queue on the PC or Roku, likewise removing titles on either doesn't work. Suffice it to say, should this not be fixed relatively soon, I'll just have to go over to FUNimation's service, which is also getting more shows that I want to watch also; I won't be able to justify keeping this one for just a show or two.
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34 / M
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Posted 7/20/15
Without jinxing myself, I have had some luck removing all shows from my queue and watch history, waiting a couple of days and adding shows back. -I actually added the simulcasts back as they were airing, waiting to add catalog titles back till after I see this has been resolved-

Fair warning: Deleting your watch history will cause you to lose any saved progress on shows you're currently watching.
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28 / M / San Antonio
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Posted 7/20/15 , edited 7/20/15

apannebaker wrote:

Without jinxing myself, I have had some luck removing all shows from my queue and watch history, waiting a couple of days and adding shows back. -I actually added the simulcasts back as they were airing, waiting to add catalog titles back till after I see this has been resolved-

Fair warning: Deleting your watch history will cause you to lose any saved progress on shows you're currently watching.



Sorry to say this, but CR fixed the problem a few of days ago. Removing all of your shows and deleting your watch history and then having your queue work again after a few days was just coincidence.

Hopefully you took screenshots of your recent watch history, or you kept a list (myanimelist for example), so that it wasn't too difficult for you to rebuild your queue again and pick up where you left off.

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34 / M
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Posted 7/20/15
I had a feeling it would be fixed while doing this but when I started, it hadn't. Thankfully my queue was short (about 15 shows between simulcast and catalog) and adding them back wasn't an issue.

Thanks for the update.
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