Post Reply Monthly subscription cancelation
2003 cr points
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Posted 6/29/15
I tried canceling my subscription, but I just got the message, "You may not cancel your membership at this time." despite having filled out the boxes? I'm not sure what I'm meant to do, and I don't really use the service anymore, so...

Any help would be appreciated!
One Punch Mod
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Posted 6/29/15

Missy_meow wrote:

I tried canceling my subscription, but I just got the message, "You may not cancel your membership at this time." despite having filled out the boxes? I'm not sure what I'm meant to do, and I don't really use the service anymore, so...

Any help would be appreciated!


That sometimes happens when you try canceling at the same time a payment is pending. If that's the case then you'll either need to wait a couple days until the payment has processed and then cancel, or contact customer support directly via the Contact Us form. They will either be able to cancel the pending payment and your premium membership, or would be able to cancel the membership and do a refund if they didn't catch the payment before it went through.
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