Post Reply how long would customer support will reply regarding a store purchase
1814 cr points
Send Message: Send PM GB Post
Offline
Posted 7/4/15
now am stuck in 2 days
Der Zoodirektor
23355 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 7/5/15

alvhinne wrote:

now am stuck in 2 days


Just had a look at your ticket, but it's not something I can handle. You'll have to wait until Monday morning PST. Sorry about that.
1814 cr points
Send Message: Send PM GB Post
Offline
Posted 7/6/15

shinryou wrote:


alvhinne wrote:

now am stuck in 2 days


Just had a look at your ticket, but it's not something I can handle. You'll have to wait until Monday morning PST. Sorry about that.


still no reply. all advertisement. should i send another ticket?
One Punch Mod
85782 cr points
Send Message: Send PM GB Post
F / Boston-ish
Offline
Posted 7/6/15 , edited 7/6/15

alvhinne wrote:


shinryou wrote:


alvhinne wrote:

now am stuck in 2 days


Just had a look at your ticket, but it's not something I can handle. You'll have to wait until Monday morning PST. Sorry about that.


still no reply. all advertisement. should i send another ticket?


Sending another ticket will not speed things up. Since shinryou has confirmed there is a ticket in the system, I think you should give it another day or two.

However, I have moved this thread to the Crunchyroll Store forum, since sometimes the store manager does look at threads there.
Der Zoodirektor
23355 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 7/6/15
I forwarded the ticket directly to the agent in charge of store issues now. You filed it under membership billing issues, so it wasn't immediately recognizable as a store related ticket.
1814 cr points
Send Message: Send PM GB Post
Offline
Posted 7/6/15
oh man, billing issue is the nearest issue i can think of
7032 cr points
Send Message: Send PM GB Post
Offline
Posted 8/15/15 , edited 8/15/15
Lol i wouldnt get your hopes up. I never got a reply regarding billing issues. Paid $40 instead of $20. By the time they reply to you youll already be charged what you owe
7032 cr points
Send Message: Send PM GB Post
Offline
Posted 8/15/15
Sorry just realized this was a month ago
Der Zoodirektor
23355 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 8/16/15

AnimeKevKev wrote:

Lol i wouldnt get your hopes up. I never got a reply regarding billing issues. Paid $40 instead of $20. By the time they reply to you youll already be charged what you owe


You also filed your ticket as a membership billing issue, rather than a store issue. I've moved it to the right category now.
20 cr points
Send Message: Send PM GB Post
Offline
Posted 10/12/15
I've sent mine awhile ago and still no reply. How long does it take for any response??
37709 cr points
Send Message: Send PM GB Post
45 / Seattle
Offline
Posted 10/12/15

crystalroselle wrote:

I've sent mine awhile ago and still no reply. How long does it take for any response??


A few hours to hear anything from San Francisco, at the very least - it's 3am here in the Pacific time zone. Or possibly a few days, or a few weeks.

But given that you've brought it to the public forum, probably much faster than average. And given shinryou's admirable recent dedication to concluding forum threads that have to do with billing (and especially unauthorized charges on people's accounts), possibly very soon indeed.
Der Zoodirektor
23355 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 10/12/15

crystalroselle wrote:

I've sent mine awhile ago and still no reply. How long does it take for any response??


Store issues normally have the fastest turnaround time of all tickets. I've made sure yours is at the top of the queue now (older tickets go first).
10 cr points
Send Message: Send PM GB Post
Offline
Posted 10/13/15 , edited 10/13/15
It took around a week for me and when I got my reply but by that time I sent another ticket.
8014 cr points
Send Message: Send PM GB Post
25 / M
Offline
Posted 10/29/15
I am hoping to get a speedy reply for my ticket. I got delivered a mostly empty box marked by USPS as opened upon recieving. It was supposed to be both the 26 manga bundle and the 30 dvd bundle and I got 2 manga and nothing else in a giant box.
Der Zoodirektor
23355 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 10/30/15

GaoSalad wrote:

I am hoping to get a speedy reply for my ticket. I got delivered a mostly empty box marked by USPS as opened upon recieving. It was supposed to be both the 26 manga bundle and the 30 dvd bundle and I got 2 manga and nothing else in a giant box.


If you haven't gotten a reply yesterday, you should be getting it today.
You must be logged in to post.