Post Reply Cancellation issue
3003 cr points
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Posted 7/5/15
I have been trying to cancel my premium membership, as i'm in college and am dirt poor, and it won't let me cancel anything. every time i complete the little four question survey it simply says "you may not cancel your membership at this time". i've tried canceling hte premium and the recurring, neither work. If an admin could cancel the recurring charges, that would be immensely helpful.
Der Zoodirektor
23373 cr points
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34 / M / Germany
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Posted 7/5/15

Thunderclees wrote:

I have been trying to cancel my premium membership, as i'm in college and am dirt poor, and it won't let me cancel anything. every time i complete the little four question survey it simply says "you may not cancel your membership at this time". i've tried canceling hte premium and the recurring, neither work. If an admin could cancel the recurring charges, that would be immensely helpful.


You had a pending charge.
I've canceled that one now, your subscription is now terminated.
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