Post Reply My Subscription Will not Cancel
6003 cr points
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Posted 7/14/15
I've tried several times to cancel my premium subscription today. when it I do I get a confirmation saying it is cancelled, but when I check my account It says I am still a premium member.
22126 cr points
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Posted 7/14/15
I contacted support and asked for refund for device removal and they cancelled my premium immediatly but are going in circles on refund.
You should probably contact them depending on your plan you may be able to get refund on unused time if any.
58668 cr points
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30 / M / Dallas, TX
Online
Posted 7/14/15

Clayor wrote:

I've tried several times to cancel my premium subscription today. when it I do I get a confirmation saying it is cancelled, but when I check my account It says I am still a premium member.


If your Premium membership payment is currently pending, you won't be able to cancel until after it finishes processing. If you want a refund, or need to have the payment cancelled before it clears, you'll need to /contact customer support directly.
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