Post Reply unable to cancel recurring payment on crunchyroll
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Posted 7/17/15
I've been unable to cancel my recurring payment for premium membership. i think this is due to an unpaid monthly renewal plan which was caused by my card having no credits. however i have credits on my card now and you can charge me with the $6.95 membership fee. please help
One Punch Mod
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Posted 7/17/15

hasee626 wrote:

I've been unable to cancel my recurring payment for premium membership. i think this is due to an unpaid monthly renewal plan which was caused by my card having no credits. however i have credits on my card now and you can charge me with the $6.95 membership fee. please help


This can happen if you try to cancel while there's a payment pending. While support staff does sometimes notice issues like this in the forums and can provide assistance, your best bet is to contact customer support directly, using the Contact Us form.
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Posted 7/18/15
does anyone have any idea how long it takes before they reply?
Der Zoodirektor
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Posted 7/18/15 , edited 7/18/15

hasee626 wrote:

does anyone have any idea how long it takes before they reply?


You have a pending charge. Make sure to have the proper amount of money on your card so the charge goes through.
Once that has happened you will be able to cancel.
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Posted 7/18/15
I didn't have enough money on my card when my monthly subscription started so it did not go through but now i have it but there's no change in the status.
Der Zoodirektor
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Posted 7/18/15

hasee626 wrote:

I didn't have enough money on my card when my monthly subscription started so it did not go through but now i have it but there's no change in the status.


If there's enough on the account, it should work in the next attempt.
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Posted 7/18/15
Nope. No deductions on my card... I'm on premium though. Even if the payment didn't go through.
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