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Post Reply It's A Shame I Pay For This
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43 / M / South Carolina, USA
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Posted 7/18/15 , edited 7/26/15
It's amazing that I can stream HD on other sites I pay for... and even stream HD on free sites with no problems... yet can't make it through an episode of an anime on Crunchyroll without it being choppy and freezing, in STANDARD DEFINITION.



Any idea why EVERY other streaming site works like a 100 Mbps connection should, and Crunchyroll doesn't perform as well at 1.5 Mbps DSL at my mom's in the middle of nowhere does on other sites?

Just curious.
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M
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Posted 7/18/15
You are not saying how you watch it, I assume by the section you are using a browser? Many have trouble with the flash player.
If you can tolerate installing another application I recommend kodi and installing the crunchyroll plugin in the default repository. I think you'll find you can stream HD with no stuttering.
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Posted 7/18/15
You probably have a glitchy browser addon. Those will mess you up.
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43 / M / South Carolina, USA
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Posted 7/18/15
I'd think the use of a browser would mess other streaming up, would it not?
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43 / M / South Carolina, USA
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Posted 7/18/15
I'm installing Kodi and the addon for Crunchyroll now. Still seems odd that literally anything else streams with no problem from my browser.
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43 / M / Finland
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Posted 7/18/15

davestreamstv wrote:
I'd think the use of a browser would mess other streaming up, would it not?

It would help pinpoint the issue if you mentioned which browser you use for CR? Firefox, IE, Chrome, other?...
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Posted 7/18/15
For whatever reason, Kodi's video just crashes on me after a while.
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43 / M / South Carolina, USA
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Posted 7/19/15
Gracias2 I've tried Chrome (my normal browser which streams Netflix, Amazon Prime, and various other streaming sites flawlessly) IE, and just tried Firefox. 2 minutes in, I have to refresh to get the stream to un-freeze in all of them.

I tried Kodi's, sorry but it takes up WAY too much control of my PC to use for my needs. I don't need a new GUI, which is what that pretty much did to me. If I'm on the computer I'm at work or working from home and need to be able to jump around a lot more easily.

By the way, I have the same results streaming at home on PS4. Everything but Crunchroll is flawless. Crunchyroll stuttered, glitched, and froze constantly. I average around 45Mbps to my PS4.
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43 / M / Finland
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Posted 7/19/15
Based on your description of the situation, I would guess the issue is either Flash(highly unlikely as Chrome and PS4 doesn't work either), or some problem between CR's CDN and your particular connection/isp.

Though not sure how to troubleshoot further, you have to wait for someone more knowledgeable from CR staff to address that...
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54 / M / East Coast
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Posted 7/20/15
I have been A CR user since Dec 2011 / In the last 2 years the player and other website issues have been horrendous far too often. When CR is working I have no problems ! So it's beyond me !

Thanks for the feedback about the Kobi player sounds like a hassle more plug ins Yuk!
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43 / M / South Carolina, USA
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Posted 7/21/15
Gracias same result with Comcast Cable, AT&T DSL, Comcast Cable at another location, and a very, very high speed connection at work. If this doesn't get better they are gonna lose my 8 bucks or whatever I'm paying a month. I'm sure they don't care.
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39 / M / Surrey, UK
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Posted 7/22/15
Best thing to do when this happens is email their official support address.

You'll be asked to run a few tests that, on the surface, may not seem to make much sense (especially if you can stream well from other services) but allow them to narrow down the path the data is taking.

Remember, they use a CDN (Content Delivery Network) to send the video data out so it's (kind of) like geographical load-balancing. You're not actually streaming from TheVideo.Server.crunchyroll.com but SomeLocalCache.crunchyroll.someCDN.
So by seeing the path you're taking and seeing if they can force it to try another path, it helps them check exactly where the problem lies.

Remember, all that CR staff can really know for sure is whether things work at all in the office and whether they work at all at home for them. if a different endpoint, nowhere near them, has a problem then they've got no way of knowing until people submit reports with how badly various areas are affected. Similarly, even if they are aware of a problem they won't know how widespread it is (or isn't) until they start getting details form affected users.
If there is a problem with the CDN they use, they can't escalate it if they don't know what the problem is. Or, indeed, if there is one.
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Posted 7/23/15 , edited 7/23/15
See, this is the stuff that drives me crazy. Someone will come into this forum and say "hey, LITERALLY ALL THE THINGS EXCEPT CR WORK ON MY (browser, Roku, 360, whatevs), PLEASE HELP and y'all tell them to download some new browser or other nonsense. How stupid is that? If ALL THE OTHER THINGS work, this is clearly a problem on CR's end, not on the user's end.

God forbid CR ever respond to a support request properly. Ugh. If you have nothing productive to respond with, don't respond at all. As a user, nothing is more frustrating than being blamed for a problem that is clearly not your fault. It's the 2015 equivalent to being asked if you've restarted your computer.
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39 / M / Surrey, UK
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Posted 7/26/15
Please bear in mind, I do no in any way shape of from work for CR but I have 12 years' experience working in IT support. So...


liisedai wrote:

See, this is the stuff that drives me crazy. Someone will come into this forum and say "hey, LITERALLY ALL THE THINGS EXCEPT CR WORK ON MY (browser, Roku, 360, whatevs), PLEASE HELP and y'all tell them to download some new browser or other nonsense. How stupid is that? If ALL THE OTHER THINGS work, this is clearly a problem on CR's end, not on the user's end.


Not necessarily. And that's the whole point. And even if it is, to narrow it down techies need the end-users to verify some issues so they know exactly where to look.

Also, the front-line support people are often trying to narrow down if it's a known issue they can point information to and, if not, get as much of the repetitive questioning out of the way before passing it to the backroom team.

Remember, one streaming service working (or not) and any person's system has no real bearing on whether another one will. They use different content delivery networks meaning the video data travels different paths and has, basically, different midway locations where a regional copy is kept.

Also, as far as I can tell, CDNs are not actually a part of the service itself but another service that the streaming companies (CR/Netflix/etc) pay for.
So, actually, it isn't as simple as a problem being user-end or CR-end. And if it is a problem with the CDN, CR need to know exactly what to escalate to their service-provider.

Then take into account:
- different player software
- different video encoding

Put it all together and you get a situation any of these (and more) could affect why one service or platform has problems where others don't:
- Browser version or device revision/firmware
- Flash version / app version
- Specific endpoint on the CDN
- Encoding/caching issue
- Route taken between endpoint and your device
- Geographical location (are you one block away form the local endpoint, or across state?)
- DNS settings (does your ISP's default DNS mean you are being pointed at a different endpoint to your next-door neighbour on a different ISP?)
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56 / M / Texas
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Posted 7/26/15
I find it sad when tech support does reply after I've done everything they suggested & more they tell me to buy another device ! They know their browser is buggy , they don't know when (or if) it will be fixed and they stop responding after they reply twice . Happened to me several times now . If they want me to buy another device , they can pay for it ! The web is the main portal to CR , not some little box or stick . Tempted to post all the e-mails they bothered to respond to , but that my violate the T.O.S . About ready to drop the service (or lack thereof) anyways .
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