Post Reply Need help canceling my membership
1005 cr points
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Posted 7/23/15
Hey everyone so sense yesterday I've been trying to cancel my membership and to my luck couldn't after the small survey it says "I can't cancel my membership at this time". I got an email saying it's been canceled but I'm not sure, any help?
21126 cr points
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Posted 7/23/15
Did you cancel autorenew or outright cancel. I see your preium icon still. You can always contact support.
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Posted 7/23/15

iKickCats wrote:

Hey everyone so sense yesterday I've been trying to cancel my membership and to my luck couldn't after the small survey it says "I can't cancel my membership at this time". I got an email saying it's been canceled but I'm not sure, any help?


Your premium membership payment for this month was probably pending at the time. You should /contact customer support directly in order to resolve your account status.
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Posted 7/23/15

salyavin wrote:

Did you cancel autorenew or outright cancel. I see your preium icon still. You can always contact support.


I tried both options not sure what's going on
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Kiki 
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Posted 7/24/15

iKickCats wrote:


I tried both options not sure what's going on


Just replied back to your support ticket. :]
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