Post Reply Paid, pending fulfillment?
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Posted 7/27/15
So I have had an auto-renewing membership for a while now. I was charged back on July 16th for another month, and everything has been working fine.

Now, I can't watch anything requiring premium on my Roku, phone TV, Wii-U or my computer, and the order for my subscription says, "Paid, pending fulfillment"

I'm a bit confused as to how a subscription could have that status, but if anyone else has had the same issue and gotten it resolved I'm open to suggestions.

I've already contacted customer support, but wanted to know if this waa a known issue.
Otter Modder
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Posted 7/27/15
Questions regarding billing and such are best served through the contact form. They should be able to get you sorted out.
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Posted 7/27/15 , edited 7/27/15
Thank you for the response, but I had contacted them through said form prior to making this post, as stated in my post.

I wanted to know if any other members have had this issue before, in case there was anything that could be resolved on my end.
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Posted 8/31/17
Hi, I'm just having this issue and I'm waiting for an answer from the /contact form .
Even if some time has passed I wanted to ask in how many days did you solve the issue ( and if you solved It)
Der Zoodirektor
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Posted 9/1/17

fedtempest wrote:

Hi, I'm just having this issue and I'm waiting for an answer from the /contact form .
Even if some time has passed I wanted to ask in how many days did you solve the issue ( and if you solved It)


It's not on our side, it's on PayPal's side in your case. They were so far unable to charge your account.
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Posted 9/1/17
What I have to do in this case? Any suggestions based on others' experiences about the issue?
Der Zoodirektor
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Posted 9/1/17 , edited 9/1/17

fedtempest wrote:

What I have to do in this case? Any suggestions based on others' experiences about the issue?


Just wait. It will resolve itself, one way or another.
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Posted 9/1/17
thank you! Let's wait now...
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