Post Reply getting error "sorry there was a problem with your billing information, please enter it again" when trying to sign up fo
1206 cr points
Send Message: Send PM GB Post
23 / M
Offline
Posted 7/28/15
as the title says. im getting an error message saying there was a problem with my billing information when trying to sign up for premium. first of all, theres no space to put my billing info, only my card information. so i went into my account and updated my billing info. when i tried to go back and do it again i got the same message. can anyone help out with this?
Der Zoodirektor
23425 cr points
Send Message: Send PM GB Post
34 / M / Germany
Online
Posted 7/29/15

tbchillin wrote:

as the title says. im getting an error message saying there was a problem with my billing information when trying to sign up for premium. first of all, theres no space to put my billing info, only my card information. so i went into my account and updated my billing info. when i tried to go back and do it again i got the same message. can anyone help out with this?


Can you reach out to us via the /contact form? The forums are not the best place to talk about payment issues.
1206 cr points
Send Message: Send PM GB Post
23 / M
Offline
Posted 7/29/15
done. thanks btw. couldnt find any contact things myself. this site is really confusing
Otter Modder
42360 cr points
Send Message: Send PM GB Post
23 / M / Florida
Offline
Posted 7/29/15
As with most sites, you can find the contact link on the bottom of every page:
2026 cr points
Send Message: Send PM GB Post
Offline
Posted 9/25/15
I need help asap amd no one from support is getting back to me
2026 cr points
Send Message: Send PM GB Post
Offline
Posted 9/25/15
I need help asap amd no one from support is getting back to me
You must be logged in to post.