Post Reply Unable to Access Account/Recover Password
3 cr points
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25 / M
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Posted 7/30/15 , edited 7/30/15
Guessing my account has been hacked. Though I was never contacted about an email change. Opened a ticket a few days ago and have yet to get a response.

Username: Cyphalon

Account Status: Premium

I'm sure it's because of the password. Though it's only in use on this site and has been attached to this account since its creation.
Der Zoodirektor
23419 cr points
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34 / M / Germany
Online
Posted 7/30/15
It looks like you fell victim to weak password management.
You probably used the same password across several sites, one of which was hacked and had its user data leaked onto the internet.

I've reverted the email change and changed the password.
Please go through the password reset procedure and set a new unique password. Do the same on any other website you have been using with the same credentials.

Also run a virus scan on all of your devices to make sure that it was not a local issue.
Furthermore check the devices page in the settings for any devices you do not recognize and remove those.

Your payment details are safe, as we are not showing the full details to anyone - not even the owner of the account.
6621 cr points
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25 / M / Forest Lake, MN
Offline
Posted 7/30/15
Thank you very very much. It's possible that password was used on another site and I just don't remember (it was very old).
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