Post Reply Crunchyroll App on Xbox 360 stuck on Authenticating Loading Screen??!
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23 / F / US
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Posted 7/31/15
I have not been able to load into Crunchyroll for about a month now on the Xbox 360. My Xbox is basically the only way I am able to watch Crunchyroll but every single time I open up Crunchyroll, it gets stuck on continuously "authenticating". I have deleted and re-installed the app multiple times and this problem still persists.

Is there any way to fix this? I'd love to watch my shows again which now I'm far behind on.

Any help or information at all would be much appreciated! Thank you!
30026 cr points
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Posted 7/31/15
Mine is stuck in loading when I open it on Xbox one for about a week now
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Posted 8/1/15
same it wont load up once it gets later on in the evenging
19005 cr points
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Posted 8/3/15
I just fixed this problem myself.

Try this:

1)Delete the App
2)From system settings select storage, and then delete any remaining crunchy roll files on your HD(mine had two for example - the app storage data and an update file)
3)From system settings select storage, and then clear your HD's system cache
4)Reinstall the App and log back in if needed

Please note that deleting any remaining files off your HD is the most important part. If you leave those on there you can unistall and reinstall as many times as you want and the problem will persist.

Hopefully this helps.
19012 cr points
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23 / F / US
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Posted 8/10/15
I just tried this and it worked!

Thank you so much!
I feel dumb for not realizing how simple the solution was. lol.
I never even thought to delete every file, I figured it automatically did that by just deleting the app.

Thank you for your help. I really appreciate it.
I'm glad it's working now
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