Post Reply customer service not answering.. triple charged
5193 cr points
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27 / F
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Posted 8/3/15
So I have contacted customer support twice now (once 3 months ago and the latest 2 weeks ago) and still have not received a response. They have been charging me premium 3 times a month for this account for 3 months now and are refusing to get back to me about it. I am now in the negatives and about to get charged a fee for being in the negatives which is enough to cause me not to be able to pay my rent this month which will result in my eviction. Does anybody know another means of contacting them? What is everybody else's experience with this? I am so stressed and have been crying over this. I work 3 jobs and can still hardly afford to live and this site is the only money I spend aside from necessities (I have free internet and don't spend money on TV service.) Any advice would be greatly appreciated!
18013 cr points
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Posted 8/3/15
Dispute the charges with your bank with the evidence of the charges if customer service is unresponsive.
Der Zoodirektor
23423 cr points
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34 / M / Germany
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Posted 8/4/15

sweetReaper wrote:

So I have contacted customer support twice now (once 3 months ago and the latest 2 weeks ago) and still have not received a response. They have been charging me premium 3 times a month for this account for 3 months now and are refusing to get back to me about it. I am now in the negatives and about to get charged a fee for being in the negatives which is enough to cause me not to be able to pay my rent this month which will result in my eviction. Does anybody know another means of contacting them? What is everybody else's experience with this? I am so stressed and have been crying over this. I work 3 jobs and can still hardly afford to live and this site is the only money I spend aside from necessities (I have free internet and don't spend money on TV service.) Any advice would be greatly appreciated!


We replied to your ticket on the 8th of July but never received a reply from you.
5193 cr points
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27 / F
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Posted 8/4/15
I have searched everywhere and have found no reply to my ticket. I even keep tabs and just re-checked my spam box etc. to make sure any replies did not miss my inbox, but I still cannot find anything.
Der Zoodirektor
23423 cr points
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34 / M / Germany
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Posted 8/4/15
Sent you a private message on the site.
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