Post Reply My account show free while i am premium member
4013 cr points
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30 / F
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Posted 8/6/15
Sent out a email to support but i didnt get any response\help. I have premium membership but when i log into my account thru my phone or home computer, my account show.my membership been free and all the video i watch have lotss of commercials. Can yoy guys do something please
58678 cr points
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30 / M / Dallas, TX
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Posted 8/6/15

galibac wrote:

Sent out a email to support but i didnt get any response\help. I have premium membership but when i log into my account thru my phone or home computer, my account show.my membership been free and all the video i watch have lotss of commercials. Can yoy guys do something please


You likely have a second CR account, possibly due to a typo in your email address or account name.
The Wise Wizard
100941 cr points
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56 / M / U.S.A. (mid-south)
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Posted 8/7/15

galibac wrote:

Sent out a email to support but i didnt get any response\help. I have premium membership but when i log into my account thru my phone or home computer, my account show.my membership been free and all the video i watch have lotss of commercials. Can yoy guys do something please

Has the problem been corrected? You are currently showing as a premium member for the account you used to post the message I quoted.

Posted 8/10/15
I am having the same problem. Can not access any videos with out commercials also. Plus it keeps saying to upgrade account to premium. I have been paying for premium. Ha sent numerous email to customer support and sent info they requested so far noting done. I don't have more than one account. Please help . thank you
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