WEEKEND TICKETS GOING FAST!

PRICES GO UP AT THE GATE

PURCHASE TICKET
Post Reply I just received my order. But had to pay import tax..?
1007 cr points
Send Message: Send PM GB Post
Offline
Posted 8/7/15
Like 1 month ago i ordered a no game no life package.

Since Crunchy Roll didnt pay the import tax. The Customs are now holding my package till i pay:
38,04 Euro as a fine because it wasnt reported on the package.

So my question here is... who is at fault?
20786 cr points
Send Message: Send PM GB Post
24 / M
Offline
Posted 8/7/15
This sounds strange.

I could only find this in their shipping and return policy section

Shipping Costs

We provide you with shipping costs at the time of checkout. Each item may ship separately from different vendors. For items originating in the US, UPS, FedEx, and US Postal Service are used. For items originating from Japan, Japan Post SAL, EMS, or FedEx is used.

International Shipping (Outside of the US)

Most items ship from the United States. Shipping rates vary depending on the delivery address, size, and weight of your order. You are responsible for making sure the item can be lawfully imported to your country. Your packages may be subject to customs and import fees in your country. You are responsible for these charges.

Your shipment may also take longer than the estimated delivery times. International shipments may be subject to customs clearance procedures, which can cause unexpected delays.


So evidently, you are responsible for making sure you pay the import tax.
Since I only ever buy stuff from amazon I'm used to those guys making sure that all tax is included in the price and money are set aside.

Without pointing any fingers, I'm afraid the one at fault might be you, but it's hard to say with absolute certainty when I don't know what country/state you are from.
819 cr points
Send Message: Send PM GB Post
50 / M / UK
Offline
Posted 8/7/15 , edited 8/7/15
Import tax rules are probably different in each country and not knowing which country you're from I can't be sure of giving you the right advice. First off though, I'm not a tax expert but I do buy a lot of stuff from overseas so I've had some experience.

In the UK you have to pay Import VAT on anything that you've received that isn't a gift which is £15 or more. The Import VAT is calculated as a percentage of the goods value (excluding the postage). The Post Office then add on a charge for processing the parcel.

I recently had a parcel where the goods value was £24 so I had to pay about £2 Import VAT and about £11 Post Office charge.

In your case, unless CR stated that they were going to pay your Import Tax then you are liable to pay it (and any other associated charges).

One question - what was it that wasn't reported on the package which incurred your fine / charge? Usually the sender sticks a Customs Declaration label on the package and ticks a box to identify the contents (Gift / Sample / Commercial etc). They then identify the goods and the goods value for Customs to check.

From what you've written I don't think anyone is at fault as you will have to pay the Import Tax if you want your parcel, but you'll need to find out from Customs what CR did or didn't do, and if they failed to do something correctly you need to get back to them with evidence from Customs.

Hope this helps.
1007 cr points
Send Message: Send PM GB Post
Offline
Posted 8/7/15
Here is a translation of whats on the invoice from the customs:
If u receive goods from outside the European Union, you have to inform the importduty for these goods.

i also noticed that on the side of the package theres a sticker of USPS. Which says the following:
I certify the particulars given in this customs declaration are correct. This item does not contain any undeclared dangerous articles, or articles prohibited by legislation or by postal or customs regulations. I have met all applicable export filling requirements under the federal law and regulations.

Package value 129,98$

----

Why is it valued at 129,98$ this also increases the importduty i have to pay
819 cr points
Send Message: Send PM GB Post
50 / M / UK
Offline
Posted 8/7/15 , edited 8/7/15

Toontjuh wrote:

Here is a translation of whats on the invoice from the customs:
If u receive goods from outside the European Union, you have to inform the importduty for these goods.

i also noticed that on the side of the package theres a sticker of USPS. Which says the following:
I certify the particulars given in this customs declaration are correct. This item does not contain any undeclared dangerous articles, or articles prohibited by legislation or by postal or customs regulations. I have met all applicable export filling requirements under the federal law and regulations.

Package value 129,98$

----

Why is it valued at 129,98$ this also increases the importduty i have to pay


Ok, which country are you in and which country has the parcel come from?
Also, how much did you actually pay for the goods (not including the shipping) and do you know what the goods are identified as on the Customs Declaration?
1007 cr points
Send Message: Send PM GB Post
Offline
Posted 8/7/15

Ok, which country are you in and which country has the parcel come from?
Also, how much did you actually pay for the goods (not including the shipping) and do you know what the goods are identified as on the Customs Declaration?



Thx for helping :)

I am from the Netherlands and the package is from the US, Bloomington.

I bought the unit for 70.00 €.

The contents are declared as:
Merchandise
819 cr points
Send Message: Send PM GB Post
50 / M / UK
Offline
Posted 8/7/15

Toontjuh wrote:


Ok, which country are you in and which country has the parcel come from?
Also, how much did you actually pay for the goods (not including the shipping) and do you know what the goods are identified as on the Customs Declaration?



Thx for helping :)

I am from the Netherlands and the package is from the US, Bloomington.

I bought the unit for 70.00 €.

The contents are declared as:
Merchandise


I've checked here:

http://www.dutycalculator.com/country-guides/Import-duty-taxes-when-importing-into-the-Netherlands/

Importing into the Netherlands seems to be a bit more complex than importing into the UK.

It looks like you are being asked to pay Duty and Tax on the goods and the shipping (and insurance if you had it).
From what I've researched it looks like you are required to pay the charges UNLESS CR stated specifically that they were going to pay them.

I'd recommend getting some advice directly from Netherlands Customs but it looks to me like you're going to have to pay the charges (unless CR stated that they were going to).
Der Zoodirektor
25883 cr points
Send Message: Send PM GB Post
35 / M / Germany
Offline
Posted 8/7/15 , edited 8/7/15
Cruchyroll never covers the import duty on parcels. The value of a parcel is determined by the value of the item PLUS the shipping costs.

They are currently probably estimating the value of the parcel according to the description of the item on the outside and estimated shipping costs.

You should go to the customs office that is holding it back with a copy of your bank statement that shows how much you actually paid, and then open the parcel there and take the detailed invoice out of the parcel. They should adjust the amount of money you have to pay downwards a bit once they know the actual price - €81 ($88) including shipping, rather than $129.
24752 cr points
Send Message: Send PM GB Post
F / California
Offline
Posted 8/7/15
http://www.crunchyroll.com/store/shipping


International Shipping (Outside of the US)

Most items ship from the United States. Shipping rates vary depending on the delivery address, size, and weight of your order. You are responsible for making sure the item can be lawfully imported to your country. Your packages may be subject to customs and import fees in your country. You are responsible for these charges.

Your shipment may also take longer than the estimated delivery times. International shipments may be subject to customs clearance procedures, which can cause unexpected delays.
11265 cr points
Send Message: Send PM GB Post
13 / F / California
Offline
Posted 8/7/15
Hot damn, they really smoke your ass on the fees overseas don't they.

Pretty sure there wasn't another 50 euros in shipping cost? Unless someone wrote "retail" price instead of what you really paid. Sounds like someone was new on the job when they filled out the customs label. Not to be too surprised, there isn't much overseas shipping done in the states.
You must be logged in to post.