Post Reply Payment Issue
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Posted 8/8/15
I have a quick question, for anyone who might know the answer. I have my card on file, and Im trying to reactivate my membership with crunchyroll, but it will not accept the card. I have the funds on the card, but it keeps telling me to setup a 14 day free trial. When I go to put the cards information into the corresponding area, it tells me there's a problem with my card. Its active, it has funds, and all the information typed in is correct (I've done the process 5 separate times.) I've been a member for about a year now, and I would love to continue using Crunchyroll's services. Anyone with the proper knowledge, please help. Thank you for your time.
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Posted 8/8/15 , edited 8/8/15

Ray_Vinson wrote:

I have a quick question, for anyone who might know the answer. I have my card on file, and Im trying to reactivate my membership with crunchyroll, but it will not accept the card. I have the funds on the card, but it keeps telling me to setup a 14 day free trial. When I go to put the cards information into the corresponding area, it tells me there's a problem with my card. Its active, it has funds, and all the information typed in is correct (I've done the process 5 separate times.) I've been a member for about a year now, and I would love to continue using Crunchyroll's services. Anyone with the proper knowledge, please help. Thank you for your time.


Try from this page to skip the free trial: /premium_pick_plan?membership=premium
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Posted 8/8/15
Thank you for that link. Now it's telling me that my cardholder information is incorrect, which it isnt, because ive updated everything twice now, and its been double checked by others as well. So I have no idea whats going on, but im going to re-activate my PayPal and try it with this. I appreciate your help, thank you.
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Posted 8/8/15
Update: PayPal method worked. Thanks again for your help. I appreciate you trying to help me.
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