Post Reply Crunchyroll is Unavailable message
5003 cr points
Send Message: Send PM GB Post
35 / M
Offline
Posted 8/10/15
Occasionally (about weekly) throughout the past few months or so we encounter an error that states that 'Crunchyroll is Unavailable' and to try back later. When this happens, we are more or less kicked out of Crunchyroll for the evening. Paying for a premium membership, we find it more than inconvenient since we are paying for the service.

Our side of the network is good. We stream Crunchyroll from an Apple TV 4th generation and our internet provider is Verizon FIOS 50/50 (mbps upload/download) with minimal use from other devices. When this issue happens, the Crunchyroll service seems to buffer slightly, then a little longer, then finally results in the message. During that time, other services like Netflix and HBO Go still work just fine. I'm guessing this is either a Crunchyroll server issue or a compatibility issue with the software on the Apple TV?

There is an similar question on the forum but is routed towards the Support email. So no solution has been posted. I did try to submit a request to Crunchyroll Support a week ago and still have not received any feedback, so hopefully this will result in a solution to our ongoing problem.

Has anyone else encountered this issue and found any fixes?
You must be logged in to post.