Post Reply Over a week without support response for premium account issue
21013 cr points
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Posted 8/13/15 , edited 8/13/15
On August 5th I received an email stating that my premium membership expired, which is incredibly weird given that my order history shows a 1 year gift membership began in early May of 2015. That was ~3 months since a different billing error was handled by CR support, where I was billed for my previous 3 month membership over the gift membership... I immediately filed a support issue, but have not heard back, at all, from support. I only have 1 account with CR, this one, and while my settings page says I am a member (see screenshot attached ), I am still unable to watch new episodes as soon as they air, in HD, etc, or use the app on my PS4.

This is getting somewhat frustrating. Does anyone know if the support staff is just undermanned/hammered right now, or something? It's kind of insane that I've lost more than a week of my membership without a peep from them. :(

[edit]: Added a screenshot
Der Zoodirektor
23357 cr points
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34 / M / Germany
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Posted 8/13/15 , edited 8/14/15
Fixed the issue and added 7 days of premium for the time you were unable to use your premium privileges.
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