Post Reply Cant cancel auto renew
1005 cr points
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Posted 8/14/15
I've tried to cancel my auto renew but every time i go and submit the survey it says
"Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below."
Please help, I would like to keep my membership without renew
58674 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 8/14/15

Alistaiir wrote:

I've tried to cancel my auto renew but every time i go and submit the survey it says
"Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below."
Please help, I would like to keep my membership without renew


If you just signed up, it takes 24-48 hours to verify your billing information before your membership can be changed. Once this period is over, you can cancel renewal at any time, but if you're using a trial membership, the trial will be over immediately.

If you started a trial membership 2 weeks ago, it's possible you're already being billed for your first month, and you'll need to wait for the payment to clear before you can change your membership. If you didn't want to pay for premium membership, you'll need to /contact support and work with them to cancel the charge.
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