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74047 cr points
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35 / F
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Posted 8/15/15
I put in a ticket for this last week, but I have a Premium+ gift subscription that activated but I got a warning email in July of "Your membership is expiring." No big deal, I could still access the premium videos so I didn't care.

Then, last week, I couldn't.

It's been over a week since I put the ticket in and I haven't heard anything, and I still get the ads for the free trial, which is just insulting when it won't let me even renew because "you already have a premium account".

Der Zoodirektor
23405 cr points
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34 / M / Germany
Online
Posted 8/16/15

jeanfiend wrote:

I put in a ticket for this last week, but I have a Premium+ gift subscription that activated but I got a warning email in July of "Your membership is expiring." No big deal, I could still access the premium videos so I didn't care.

Then, last week, I couldn't.

It's been over a week since I put the ticket in and I haven't heard anything, and I still get the ads for the free trial, which is just insulting when it won't let me even renew because "you already have a premium account".



Fixed. There was some pre-paid gift membership messing with your status. I've properly activated that one now and added the 12 days that you have been without premium as a separate gift.
1015 cr points
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22 / M / I Jump From Place...
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Posted 8/16/15
Idk if i have the same problem but i put my card info and it tells me i already have a free trial or a membership... I don't even want the free trial. i just want to pay to be a member already...
58670 cr points
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30 / M / Dallas, TX
Online
Posted 8/16/15

Typetool wrote:

Idk if i have the same problem but i put my card info and it tells me i already have a free trial or a membership... I don't even want the free trial. i just want to pay to be a member already...


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