Post Reply Unable to get the free trial
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M / The United Kingdo...
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Posted 8/15/15
Hello, I'm a new member and I was hoping to get some help. I created an account yesterday for the first time and tried to get the free trial but when I put in my info I was told "Sorry, you are ineligible for the free trial because you already had a free trial or are currently a Premium Member." which in not true as I cannot use premium features and am not shown as being a premium member.

I haven't heard back from support yet and don't know how long I will have to wait, so sorry if I'm being impatient but I don't know if there's something that I'm doing wrong or what.
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