Post Reply Not able to cancel recurring payments.
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Posted 8/16/15
I have been trying to cancel my premium membership but each time it gives me an error saying that I cannot cancel it at that time. Now I have about three or four debit orders not going through in a month because I haven't bargained for the subscription deducting and it is affecting my credit record with my bank. Please assist, I still want to remain a free user but just want to cancel the recurring payments for premium.
One Punch Mod
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Posted 8/16/15

N3X1444 wrote:

I have been trying to cancel my premium membership but each time it gives me an error saying that I cannot cancel it at that time. Now I have about three or four debit orders not going through in a month because I haven't bargained for the subscription deducting and it is affecting my credit record with my bank. Please assist, I still want to remain a free user but just want to cancel the recurring payments for premium.


This is commonly because you're trying to cancel while there's still a pending payment. Please contact customer support directly to get it resolved by using the Contact Us form. (If something does go through while you're waiting they would also be the ones able to get the charge reversed.)
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Posted 8/16/15
Tank you very much for the response
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