Post Reply BAD CUSTOMER SERVICE
18011 cr points
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21 / M / Canada
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Posted 8/17/15
So my mom bought me a crunchyroll 1 year membership for Christmas. About a week or so ago my crunchyroll account said im not premium anymore but that the 1 year payment is still active. not only that it says that i have been paying every 3 months to renew a membership that i already had. after i realized that i have been paying oduble the amout i should and still not getting premium, i emailed cruchyroll to help with my problem they asked for a bunch of credit card info and i gave it to them but they never replied so a week later i sent another email, the same auto response email came i gave them my info and there is still no reply from crunchyroll nor has my problem been dealt with. i really enjoyed cruchyroll and its sad to say that i may not renew my membership after this terrible service.
Der Zoodirektor
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34 / M / Germany
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Posted 8/17/15

rustedbanana5 wrote:

So my mom bought me a crunchyroll 1 year membership for Christmas. About a week or so ago my crunchyroll account said im not premium anymore but that the 1 year payment is still active. not only that it says that i have been paying every 3 months to renew a membership that i already had. after i realized that i have been paying oduble the amout i should and still not getting premium, i emailed cruchyroll to help with my problem they asked for a bunch of credit card info and i gave it to them but they never replied so a week later i sent another email, the same auto response email came i gave them my info and there is still no reply from crunchyroll nor has my problem been dealt with. i really enjoyed cruchyroll and its sad to say that i may not renew my membership after this terrible service.



Fixed. Also added the same amount of days you spent in the limbo to your account.
18011 cr points
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21 / M / Canada
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Posted 8/17/15
thank you very much
18011 cr points
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21 / M / Canada
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Posted 8/17/15
will the one year pass go for a year from today or from last christmas still
Der Zoodirektor
23405 cr points
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34 / M / Germany
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Posted 8/17/15

rustedbanana5 wrote:

will the one year pass go for a year from today or from last christmas still


Exact duration should be visible via Settings - Premium Membership Status.
18011 cr points
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21 / M / Canada
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Posted 8/17/15
thanks again
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